Business Information Specialist

Business Information Specialist – NSW Trustee and Guardian

• Ongoing full-time vacancy
• 35 hours per week.
• Location: Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 5/6.  Salary $102,936 to $113579 plus 12% superannuation and annual leave loading

About us 

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The Information and Technology team supports the Director Information and Technology and Director Corporate Property through management of strategic projects, support and coordination of the Executive Leadership Team (ELT), and management of the agency’s corporate property footprint.

About the role

The Business Information Specialist is responsible for delivering effective and efficient Information Management support across NSW Trustee and Guardian in compliance with obligations under the State Records Act 1998 (NSW) and other relevant legislative requirements. The role supports the Senior Business Information Specialist to ensure physical and electronic information is managed appropriately and securely throughout its lifecycle and is disposed of when no longer required.

For more information about the position, view the role description.

About you

• experience delivering timely, accurate and compliant information and records management services
• strong knowledge of information lifecycle management, including the creation, storage, retrieval and disposal of records
• confidence using service management systems such as JIRA to respond to support requests and triage matters appropriately
• ability to coordinate the secure handling of physical and digital records
• capability to deliver user training in systems such as OpenText Content Manager and support projects, upgrades and continuous improvement initiatives
• sound understanding of legislative and policy requirements, including the State Records Act 1998 (NSW)

Sound like you? We would love to hear from you!

Essential requirements  

Tertiary qualifications in information management or another relevant field, and/or equivalent knowledge and substantial experience in the information and records management industry.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: 

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing) 
• various leave options (recreation, parental, and flex leave of up to 24 days per year) 
• career development including study leave and acting opportunities 
• access to Fitness Passport and employee assistance program, and annual flu vaccinations 

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application.
• submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role.
• Answer the following targeted question when prompted within the application form (500 words maximum)

Targeted Question: What experience do you have managing records across their lifecycle, including secure storage, disposal and compliance with relevant legislation or policy requirements? (500 words max)

To be eligible for employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Read: writing your job application for tips on the application process. 

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description. 

Closing date

Applications close 11:59pm, Sunday 20 September 2026

For enquiries about the role, please contact Nyssa Mitchell, Senior Information Management Technology Specialist via email  nyssa.mitchell@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor, via email Hina.Maudarbocus@tag.nsw.gov.au.

Please do not send/submit your applications directly via email, LinkedIn or SEEK. Only applications submitted via iworkfornsw will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au or call 2 4201 2550
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.