Senior Medical Receptionist

CARE isn't just in our name - it's how we work, every day.

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At our state-of-the-art Western Haematology and Oncology Clinics (WHOC) in West Perth, we are seeking a dedicated and patient-focused Medical Receptionist to join us in a permanent, full-time position for 5 days per week, Monday to Friday inclusive, with 7.5 ordinary working hours per day & no shiftwork.

This role will support our passionate and dynamic team in delivering high-quality cancer care services to the local community. As part of a patient-centric organisation, you will play a crucial role in ensuring smooth operations and exceptional care for our patients.

What’s Involved:

We are looking for an enthusiastic and motivated individual with multi-year medical administration experience, with medical oncology and haematology experience ideal.

Your responsibilities will include:

• Patient liaison: Welcoming patients, answering calls, managing correspondence, and scheduling appointments.
• Patient administration: Billing, accurate data entry in our e-management system (Mosaiq, Genie, Episoft), and managing records.
• Review, create and adapt processes to optimise the effective running of the practice and deliver a great patient experience.
• Liaising with hospitals, specialists, and allied health professionals.
• Supporting doctors, coordinating with nurses, and assisting allied health staff in delivering patient care.

Who You Are:

• Strong interpersonal skills, including the ability to liaise with health professionals and patients alike in line with our CCA values - Compassion, Accountability, Respect & Excellence.
• Demonstrated ability to multitask and manage priorities effectively and to time.
• Passionate about delivering outstanding customer service.
• Experience in a hospital or day hospital setting is desirable.
• Comfortable working in a collaborative team environment.

What You Bring:

• Experience in a medical practice or haematology / oncology setting is highly regarded.
• Familiarity with Medicare, DVA, and Private Health Insurance.
• Well-developed organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to use multiple software systems and proficient in Word and Excel.
• Strong working knowledge of medical terminology.
• Demonstrated ability to build and maintain strong relationships with key stakeholders.

What We Offer:

• Competitive salary and benefits package.
• 5 weeks of annual leave pro-rata.
• A collaborative and supportive work environment.
• Professional development opportunities, including all-company Learn it All sessions.
• Annual 2-day Staff Conference and Staff Awards
• The chance to be part of a leading-edge cancer care centre.

We are investing more into our people as evidenced by our growing staff satisfaction from our recent Employee Surveys (including wellbeing & engagement scores of 80%).

To see more of what we can offer you, and our culture – please visit: https://cancercare.com.au/employment-opportunities/

How to Apply:

If this sounds like the role for you, please submit your cover letter and resume by clicking the 'APPLY' button below. Be sure to answer the Screening Questions as part of your application.

Please note that this position requires the candidate to be onsite, and as such, we are unable to consider applications from candidates currently living overseas. We appreciate your understanding.

Interviews will be conducted on a rolling basis, and applications will close once the right candidate is found.

About Cancer Care Associates:

Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalized care, ensuring that patients receive rapid access to treatment. With expansion plans across New South Wales, including new centres in Taree, Miranda, and new development plans for Queensland which include our recently-opened Noosa site, and Caboolture, we are committed to making cancer care accessible and affordable across both metro and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.