Medical Receptionist

Location: CAMPBELLTOWN, NSW

Salary: Hourly Rate

Job Type: Permanent position | Part time position

Macarthur General Practice is offering a position for a medical receptionist 2-3 days per week, with potential for increased hours for the right candidate.   ESSENTIAL CRITERIA

• Demonstrated ability to maintain a high level of professionalism and confidentiality
• Demonstrated excellent communication skills, both written and verbal
• Ability to work independently, show initiative and work productively within a team environment
• Ability to communicate with a diverse range of people
• CPR training or willingness to undergo same
• Demonstrated organisational skills with the ability to prioritise
• Computer literacy

DESIRED CRITERIA

• Previous experience in a medical reception or similar administrative position
• Previous experience in use of Medical Director and Pracsoft
• An understanding of the Medicare Benefits Schedule
• Demonstrated patient/customer focused approach in service provision

KEY PERFORMANCE AREAS RECEPTION

• Open and close practice as per set procedure
• Greet patients and other visitors to the practice in a courteous and efficient manner
• Answer the telephone in a courteous and professional manner
• Schedule appointments for patients following set procedures
• Bill patients appropriately and issue with invoice/receipt
• Enter and update patient registrations in computer
• Liaise with referring doctors, hospital staff, pharmacists etc as required
• Deal with emergencies when required, following set procedures
• Assist clinical staff by attending to administration tasks (eg. making phone calls, photocopying) as required
• Check and manage internal emails
• Attends general housekeeping such as tidying and cleaning of waiting room when necessary

ADMINISTRATION 

• Recall patients as directed by clinical staff

• Prepare outgoing mail 
• Open and distribute incoming mail 
• Type medical reports/documents with a high level of accuracy as required 
• Scan and/or file patient correspondence, results etc 
• Batching Medicare and Veterans Affairs 
• Balance daily receipts 
• Ensure banking processed 
• Ensure all forms, stationery and information sheets are adequately stocked 
• Other administrative duties as directed by Practice Director 

SAFETY AND QUALITY MANAGEMENT 

• Participates in practice risk management and quality improvement processes 
• Participates in general practice accreditation processes 
• Actively participates in staff meetings

• Attends educational activities when required 
• Recognises and works within own level of competence 
• Maintains accurate, contemporaneous and complete patient records consistent with legal requirements and organisation policy 
• Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines 
• Exercise confidentiality with rega Apply

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