Junior Cloud Support Officer - AWS & Data Products

📍 Canberra, ACT | Onsite🔐 Active Baseline Security Clearance or higher required💼 12-month contract + 6-month extension option☁️ AWS | Cloud Operations | Data Products🏛️ Australian Government / National Security Environment
Company Description
82 Degrees North is a specialist recruitment agency focused on building meaningful, long‑term relationships with customers, clients, and partners. The organization is a trusted partner in recruiting IT professionals for Australian government roles, combining sector expertise with a commitment to public service. With a strong emphasis on innovation and adaptability, 82 Degrees North stays aligned with emerging trends, technologies, and strategies in IT and government. A team of industry experts in both domains works collaboratively to provide tailored consulting and recruitment services that support candidate success and client outcomes.
The opportunity
82 Degrees North is seeking a Cloud Support Officer to join a Commonwealth Government agency working within a modern cloud and data environment.
You’ll join a multidisciplinary Product Operations Team, supporting the day-to-day operation of cloud-based data products and services used across the agency.
This is a hands-on support role suited to someone with experience across AWS, cloud applications, incident management and user support who wants to continue developing their technical capability in a highly interesting government environment.
You’ll work alongside product managers, engineers, architects and other technical specialists to help keep cloud data products secure, reliable and available to users.
What you will be doing
Provide first-level support for cloud-based data products and servicesReceive, analyse, triage and resolve user support requestsMonitor cloud services and investigate operational issues and incidentsTroubleshoot cloud applications and escalate complex technical issues where requiredSupport the implementation and maintenance of cloud security controls and governance requirementsDevelop and maintain SOPs, operational documentation and knowledge articlesWork with engineers, product managers and technical specialists to resolve issues and improve servicesContribute to continuous improvement of cloud products, operational processes and user experienceParticipate in an agile, multidisciplinary product environment
What we are looking for
3+ years' experience supporting cloud-based applications, data products or services in a complex enterprise environmentPractical experience with AWS environments and servicesExperience with incident management, troubleshooting and technical user supportAWS Cloud Practitioner training/certification or another relevant foundational AWS qualificationStrong written and verbal communication skillsExperience working with both technical and non-technical stakeholdersAbility to manage competing priorities in a fast-moving operational environmentExperience working within agile or multidisciplinary technology teams
Experience within Australian Government, Defence, National Security or other security-conscious enterprise environments would be highly regarded.
Security Clearance
An active AGSVA Security Clearance will be required for this role. Candidates without an active clearance will not be considered for this role.
Why this role?
This is an excellent opportunity for a cloud support professional who wants to build deeper capability across AWS, cloud operations and modern data platforms without needing to already be a senior cloud engineer.
You’ll work in an environment using modern cloud and data technologies while contributing to capabilities supporting Australia's national security community.
Contract Details
Location: Barton, Canberra ACTWorking arrangement: Primarily onsite, with flexibility potentially considered subject to operational requirements (no working from home arrangements should be expected with this engagement)Hours: Up to 37.5 hours per weekInitial term: 12 monthsExtension: Up to 6 monthsExpected commencement: November 2026Clearance: Active Baseline or higher
Rate
We expect this role to pay approximately $85.00/hr which is an attractive package for a SFIA 2 position.