Customer Care Support - Casual

About Metropolitan Memorial Parks

With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Roles

We are looking for a compassionate and reliable Customer Care Support team member to provide meaningful support to families, visitors and the community at Rookwood General Cemetery. This role provides meaningful support to our families, visitors and stakeholders. You will be part of a supportive team that plays an important role in helping families and the community during sensitive times.

Working days and hours:

• This is a casual position, with days and hours varying based on operational needs.

• Applicants must be flexible and available to work across different days.

• Weekend work may be required.

• This role is required to be worked onsite at Rookwood General Cemetery.

• This role is best suited to applicants who can be flexible with their availability and are able to work varied days and hours as required.

Key Responsibilities

• Assisting with the coordination of services and products offered to customers.

• Handling payments and appointment bookings.

• Supporting reception, bookings and administration duties.

• Following up documentation and details with stakeholders and families.

• Liaising with and supporting bereaved families regarding memorial arrangements, products, locating loved ones and service offerings.

• Managing and escalating customer concerns with empathy, professionalism and resilience.

• Addressing general inquiries with accuracy and care.

• Supporting plaque placement administration and memorial-related enquiries where required.

• Working collaboratively with the Customer Care team and broader cemetery operations team.

• Providing exceptional customer service in a sensitive and fast-paced environment.

About You

You will bring strong customer service, reception and administration experience, along with the ability to work with compassion and professionalism in a sensitive environment.

You will also have:

• 3+ years' experience in reception, customer service or administration support roles.

• Experience in sensitive customer service environments is an advantage.

• Proven ability to work in a fast-paced environment.

• Strong communication and teamwork skills.

• Intermediate to advanced computer skills.

• Intermediate to Advanced computer skills including experience with databases and CRM systems would be an advantage.

• Excellent attention to detail and organisational skills.

• The ability to handle sensitive situations professionally and with empathy.

• A cooperative, flexible and proactive approach.

• Previous experience in the cemetery sector is advantageous, but not essential.

Join Our Team

We are looking for reliable and dedicated team players who value compassion, accountability and providing meaningful support to families and the community.

If you are passionate about delivering exceptional customer service and can commit to the working requirements of one of the roles outlined above, we encourage you to apply by submitting your resume and a short cover letter outlining why this role interests you.