Library Officer

At a Glance

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

The Library Officer will work as part of a team and is responsible for delivering high quality day to day customer experience services, plans and programs, and use every customer interaction as an opportunity to build positive connections with the City of Parramatta.

In this role you will: 

• Deliver exceptional customer service through a proactive, customer-focused approach, ensuring positive experiences for all library visitors.
• Provide information, research and reference support to help customers access library resources, services and programs.
• Support digital literacy and technology use, assisting customers with ICT services, mobile apps and emerging technologies.
• Facilitate engaging community programs, including early literacy activities for children and digital learning programs for adults.
• Maintain library operations and environments, including collection management, shelving, customer service areas, and promoting library services and programs.

What’s on offer

We are offering a permanent full-time opportunity with a competitive remuneration package from $81,327.89 + 12% superannuation.

Your employee experience with City of Parramatta includes:

• Flexibility: Flexi‑time scheme (eligible roles), additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing
• Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About you

The successful candidate is someone who brings: 

• Operational library and/or customer service experience, with a proven track record of achieving objectives. 
• Experience in providing a range of library or targeted customer programs.
• Experience of service delivery and improvement, with excellent communication skills and the ability to actively listen to and understand client needs. 
• Organised and self-motivated, a team player with a cooperative attitude and a mindset of inclusivity and support for colleagues.

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:

• Completion of an Australian Library and Information Association (ALIA) accredited Course, OR eligible membership of ALIA and relevant experience
•  Working with Children Check.