Freight Forwarding - Customer Service Representative - BNE new

_{02nd September, 2026}

Customer Service Representative - Eagle Farm | Up to $80,000 - $85,000 + Super | Freight Forwarding

Your New Company
This company comprises a team of highly experienced professionals, including Senior Customs Brokers, who bring extensive industry knowledge to the table. They possess the capability to communicate directly with suppliers in their native languages and ensures seamless communication, minimizing any potential issues related to documentation or cargo requirements. Their clients enjoy peace of mind knowing that they can prevent problems before they occur by communicating directly with their suppliers.

Your New Role
As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

• Proactively contact and farm existing customers to strengthen relationships and grow revenue.
• Identify and pursue upsell and cross-sell opportunities across the full range of services.
• Research each customer's shipment and service history before engagement, using it to inform tailored conversations and identify untapped opportunities.
• Act as the customer's primary relationship contact, coordinating with Operations and Procurement where needed on their behalf.
• Prepare and log a visit report in the CRM for every visit, capturing discussion points, customer feedback, opportunities identified and agreed next steps.
• Keep the CRM fully up to date, including contact details, activity history, opportunities and account notes.
• Keep each customer's client rates current and accurate in the system.
• Respond promptly to customer queries and escalations, looping in Operations for shipment-specific issues.
• Support the sales team with account insight for quotes, tenders and renewals.

What you will need to succeed

• Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
• Customer Service Representative experience
• Cargowise experience
• Manage Competing External and Internal Priorities
• Clear Oral & Written Communication Skills
• Efficient Planning and Organising Skills
• Effective communications
• Ability to Work Autonomously, whilst working within a team
• Diligent and Conscientiousness
• Willingness to Learn & Grown within Role
• Adaptable & Flexible to Changing Market Conditions
• Team Orientated
• Flexible & Willing to Support Others
• Genuine, Sincere & Authentic
• Accountable, Responsible, Takes Ownership

What you'll get in return

• A brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
• Your salary will be highly competitive, and you will be able to own the role at hand.
• Great team environment & culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
  
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.