Service Advisor

Service Advisor – Gepps Cross, SA

Kubpower is a proudly South Australian, family-owned and operated dealership with branches in Gepps Cross, Naracoorte and Summertown. We represent some of the world’s most recognised construction, agricultural, turf and power equipment brands including Kubota, Braud New Holland Grape Harvesters, Greenworks, Croplands, Landini, Kawasaki, Husqvarna, Antonio Carraro, Rinieri and many more.

An exciting opportunity is now available for a Service Advisor to join our Head Office team at Gepps Cross.

This is a key customer-facing role within our Service Department, working closely with customers, technicians, Service Managers and other departments to ensure service and repair work is managed efficiently from initial enquiry through to completion.

If you enjoy working with people, have a strong understanding of workshop environments and take pride in delivering a great customer experience, this could be the opportunity for you.

Why Join Kubpower in Gepps Cross?

• Be part of a respected, established South Australian business

• Work with premium global equipment brands

• Supportive team environment with training provided (internal & external)

• Genuine variety in your day-to-day role

About the Role

As the first point of contact for service customers, you will play a central role in coordinating workshop operations and ensuring an exceptional customer experience.

Your responsibilities will include:

• Working directly with the Service Managers/Advisers at all branches, Service Admins, workshop spare parts & Warranty Admin in the day-to-day operations of the Service Departments

• Receiving and assessing customer service and repair requests via phone, email and in person

• Providing customers with regular updates on job progress, costs and completion timeframes

• Scheduling and coordinating in-house and field service/repair work

• Answering the overflow of incoming phone calls from other departments (parts, sales, admin)

• Closing and invoicing job cards (retail & internal only) ensuring job cards contain accurate customer, machine, labour, parts and warranty information

• Work with Sales & Parts department on organizing machine pre-delivery papers and packages 

• Scheduling and monitoring staff training requirements and any travel arrangements

• Creating purchase orders, entering supplier invoices and weekly timesheets

• General administrative and ad-hoc duties as required from time to time

About You

To succeed in this role, you will have:

• Previous experience in a similar customer facing role

• Exceptional attention to detail and time management skills are a must

• Experience working within an automotive, agricultural, earthmoving, machinery or similar equipment environment will be highly regarded

• Strong focus on internal staff and external customer communications

• Computer work/reporting required

If you are an organised, proactive multitasker who enjoys working with both customers and technicians — and want to be part of a strong team — we encourage you to apply.

For confidential enquires please contact: 

Carla DiCesare - Group Operations Manager
******@kubpower.com.au / 08 8139 7***