Administration Officer (Casual)

Some roles are about ticking boxes. This one is about being the calm, capable person people can rely on when things are difficult. As a Casual Administration Officer with CQMHAODS, you’ll be part of a team supporting people navigating mental health and alcohol and other drug challenges, handling sensitive information and conversations with care, discretion and professionalism.
We’re looking for someone organised, adaptable and confident, who can stay composed when things get busy and knows that the little things matter. With casual work, you can make a meaningful contribution while enjoying greater flexibility to fit work around your life. It’s an opportunity to use your administrative skills in a role where the work you do genuinely helps others.

Central Queensland Mental Health Alcohol and Other Drugs Service (CQMHAODS) provides specialist mental health, alcohol and other drug care to more than 250,000 people across Rockhampton, Capricorn Coast, Gladstone, Central Highlands and Banana.

With services based across each community, the network provides care close to where people live. Rockhampton is the principal centre, supporting Mental Health Act 2016 administration and acute adult inpatient services, alongside a Step-Up-Step Down facility in Gladstone and an Adult Community Care Unit in Rockhampton.

• Provide confidential, high-quality administrative support to a multidisciplinary Mental Health, Alcohol and Other Drugs team, helping clinical services run smoothly and efficiently.
• Manage records and office processes, including chart preparation and maintenance, medical record filing, referrals, appointments, emails, calendars and Medicare/financial documentation.
• Stay organised and adaptable, confidently prioritising urgent tasks, managing competing deadlines and working independently to support team goals.
• Communicate professionally and effectively with consumers and staff across clinical, medical, administrative and management roles, including handling sensitive calls with tact and discretion.

• Strong communicator who can clearly and confidently share information with consumers and staff, both verbally and in writing.
• Highly organised and accurate, with strong Microsoft Office skills and confidence learning and using multiple systems, including CIMHA.
• Self-motivated and adaptable, able to work independently, manage priorities and take on more complex tasks when required.
• Calm, discreet and consumer-focused, particularly when screening calls, recognising people in distress and promptly escalating concerns to the appropriate clinical or management staff.

• An hourly rate between $50.21 - $55.84 p.h. (including 25% casual loading)
• 12.75% employer superannuation contribution

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Employee Assistance Program (EAP)
• Fitness Passport

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact ***************@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6H690259

Applications close: Sunday, 30 August 2026

#Rockhampton