Assistant Venue Manager

Yo-Chi is in the middle of our biggest expansion yet, and we're looking for a passionate Assistant Venue Manager to help us spread the Yo-Chi vibes at our newest venue opening in Toowoomba!

About Yo-Chi:
Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

About the Role:
Working alongside the Venue Manager, you'll lead shifts, coach and develop the team, and help bring to life the fun, welcoming atmosphere we're known for. You'll play an important role in keeping the venue running smoothly while delivering exceptional guest experiences every day.

This is a hands on leadership opportunity where you'll help drive venue performance across sales, labour, costs, and operational standards while keeping energy high and the team engaged. If you thrive in fast-paced environments, love developing people, and enjoy leading from the front, we'd love to hear from you!

What you'll be doing

• Lead from the front – deliver outstanding guest experiences and support the team every shift.
• Coach and develop – provide ongoing training, feedback, and support to help your team grow.
• Support venue performance – assist in managing labour, COGS, sales, and key performance targets.
• Keep operations running smoothly – support rostering, stock management, ordering, cash handling, and daily administration.
• Champion operational excellence – maintain exceptional standards across guest experience, product quality, food safety, cleanliness, and presentation.
• Build an incredible culture – help create a positive, inclusive, and high-performing team that SHARES THE CHI!
• Lead with accountability – support training completion, operational execution, and day-to-day venue success.

Why Yo-Chi?

• Booming brand energy – Join one of Australia’s fastest growing brands in a high-traffic, vibrant venue.
• Competitive salary, perks + rewards - your results and hard work are recognised and rewarded. Free Yo-Chi every shift, generous discounts off shift and chances to win BIG!
• Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
• Balance + flexibility – Rotating rosters, both day and night shifts. Including one full weekend off every month!
• Culture worth sticking around for – Team events, activities, and a workplace where fun is part of the job!
• Career acceleration – We’re growing our leaders as fast as we’re growing our venues. Are you ready?

What we're looking for

• Previous leadership experience within hospitality, retail, or QSR environments.
• Experience leading shifts and supporting, coaching, and developing team members.
• A strong understanding of guest service, operational standards, and team leadership.
• Confidence supporting labour management, stock control, and day-to-day venue operations.
• Availability across a flexible Monday to Sunday rotating roster.
• Highly organised, adaptable, and hungry to grow.
• Excited by the opportunity to establish, launch, and lead a brand-new venue
• Passionate about people, culture, and creating memorable guest experiences.
• Embrace a Positive CHI attitude and bring a FUN energy to the team.

The exciting part... To set you up for success ahead of the Toowoomba opening, this role will require approximately 4 weeks of paid training in Brisbane, QLD prior to launch. Travel and accommodation support will be provided.

Ready to hit the ground running and create unforgettable Yo-Chi moments from day one at our newest Toowoomba venue? We'd love to hear from you!

Check us out on Instagram @iloveyochi or visit our website.