Business Support Officer

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 
The Business Support Officer provides specialist business and operational support to improve key processes, support strategic priorities and strengthen business planning across the Network Design and Integration Group. The role helps deliver projects, manage contracts, monitor performance and support safety and risk management activities.

The position coordinates business operations, reporting, meetings, procurement and administrative processes while identifying opportunities to improve systems and ways of working. It also builds strong stakeholder relationships, supports program delivery and promotes safe, inclusive and efficient team operations. 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Applies sound judgement and problem-solving skills to resolve issues, improve processes and support effective business outcomes.
• Builds strong stakeholder relationships by providing responsive, customer-focused support and delivering high-quality service.
• Communicates clearly and confidently, using influence and evidence to build understanding and gain support.
• Demonstrates business and commercial awareness by supporting efficient contract, financial and operational processes.
• Works collaboratively, adapts to change and takes ownership of delivering outcomes in a supportive and resilient team environment.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Proven experience managing complex and sensitive business information across multiple stakeholders with competing priorities (mandatory).
• Experience supporting complex projects or business environments, including finance, budgeting and forecasting activities (mandatory).
• Enthusiasm to learn and develop, with project management experience or qualifications and relevant tertiary qualifications desirable.
   

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Wednesday, 16th September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Stephanie Marshall – Business Services Manager via ***************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.