Listed 7 days ago

Client Executive - Perth

Gentrack Limited

Account & Relationship Management

Location: Destination Perth, WA
Type: Full-time

Description Overview of the Role: The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams. This role focus…

About the role

Description

Overview of the Role:

The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams. This role focuses on building trusted relationships at operational and mid-level stakeholders, supporting account planning, and contributing to renewals and growth opportunities. You will work closely with Client Managers and senior team members to develop your commercial capability and account ownership skills.

Success in this role is defined by reliable execution, strong customer relationships, and growing contribution to commercial outcomes.

Your Key Responsibilities

Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and delivery
Build relationships across operational and mid-level stakeholders
Support account planning activities, including tracking actions, risks, KPIs and deliverables
Assist in renewals, forecasting and identifying upsell opportunities
Identify potential leads and opportunities, working with senior team members to progress them
Support governance activities, including meetings, reporting, and follow-ups
Escalate issues early and support resolution, coordinating with internal teams as required
Coordinate across Delivery, Product and Support teams to ensure customer outcomes are met
Support customer adoption and engagement with Gentrack solutions
Maintain accurate tracking of account activities and customer updates
Role requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.

What We’re Looking For:

Proven experience in key account management, or senior commercial roles within enterprise software or utilities.
Strong understanding of the energy and/or water sector, or experience working with complex, regulated enterprise customers.
Proven success in execution and delivery across assigned accounts
Strong organisational skills and attention to detail
Ability to manage multiple stakeholders and priorities
Strong communication and relationship-building capability
Proactive mindset with a willingness to learn and develop commercially
Ability to work effectively within structured guidance and escalation pathways
Positive customer relationships and responsiveness
Strong internal coordination across teams

What We Can Offer You

Competitive salary
Annual discretionary bonus
Private medical insurance
Employee assistant programme
Life assurance
One-off wellness subsidy
Enhanced parental leave
Hybrid working arrangements
Regular office social activities
A wide variety of learning and development programmes and opportunities

Interested?

If this role sounds like a good fit for you, please click on the “Apply” button to submit your application.

To discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.

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