Administration Officer

• Be part of an organisation helping people lead happier, more fulfilling lives
• Enjoy great benefits and wellbeing initiatives to support your work life balance
• Permanent - 3 days per week - Macquarie Park

About Relationships Australia

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

For more information about us, read our 2024-2025 Impact Report.

What you’ll do

As our Administration Officer, you'll be the face of our Macquarie Park centre providing exceptional client service and critical administrative support in a high-volume environment. You’ll help create a supportive first impression for clients, while managing essential day-to-day operations. You'll also:

• Be the first point of contact for visitors and callers, providing warm and compassionate client service
• Manage multiple competing priorities, including phone calls, email inboxes, client bookings, rescheduling, payments, reminders, and general enquiries
• Provide administrative assistance ensuring confidentiality and accuracy in all aspects of your work
• Collaborate with your team to share responsibilities and support each other through high-volume periods

The details

• Based at Macquarie Park
• Permanent contract
• 3 days per week (Tuesday & Wednesday 9:30am - 5:30pm, Thursday, 10am- 6pm)
• $36.67 - $37.82 per hour (depending on skills & experience) + 12% super + 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)

What you’ll bring

• Experience in a client-facing administrative role, ideally within a similar organisation supporting clients with complex needs such as domestic violence or mental health challenges
• Technologically adept and quick to learn new systems and processes
• Outstanding attention to detail with a strong commitment to data accuracy and confidentiality
• Highly organised and flexible, able to manage multiple responsibilities and adapt to changing priorities
• Calm, compassionate and firm communicator, supportive of both clients and team members even in challenging situations

Why work with us?

• Make a genuine difference to the lives of individuals, couples and families
• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
• We value inclusion and belonging. We're proud to be recognised as a Diversity Council Australia Inclusive Employer for 2025-2026. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection.

Next Steps

Interested? Apply today!

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.