Customer Service Representative

Job description:

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Tonkin Steel business.

Reporting to the Customer Service Supervisor and based at our Townsville site, you will be the first point of contact for our customers, providing exceptional service across the trade counter, phone and email channels. This is a hands-on role where you'll help customers, process orders and keep things running smoothly between the office and warehouse.

We're looking for someone who is switched on, communicates well and takes initiative. This isn't a role for someone who just waits to be told what to do.

The hours are 8:00am-4:30pm, with occasional flexibility when you need time for family or personal commitments.

What you will be doing:

• Answering calls, emails, and helping walk-in customers
• Doing quotes, orders, and cash sales
• Working with the team to get orders out on time
• Basic admin and keeping things organised

You will be rewarded with:

• Exposure to a broad and varied role with opportunities to expand your skills
• Career progression pathways across a national business, including internal transfer and relocation opportunities
• Stable full-time position with a collaborative and inclusive team environment
• Supportive and family-friendly team culture with flexibility when needed

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

• Good communication and a positive attitude
• Someone reliable who takes initiative
• Comfortable using a computer (training provided)
• Customer service or sales experience is a bonus
• Experience with systems like SAP is a plus.
• Worked with steel, roofing or fittings before? Even better

We're open to school leavers or anyone keen to learn - attitude matters more than experience.

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation's legacy.
• Work well, live better - experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future - grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

Tonkin Steel supplies a wide range of steel products across North Queensland, supporting projects of all sizes.

Known for responsive service and local expertise, Tonkin connects customers to a broader national steel supply network and reliable access to product when and where it's needed.

Tonkin Steel is a brand of InfraBuild.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.