Workforce Planning Real Time Analyst

At Teachers Mutual Bank Limited, you'll play an important role in our growing Workforce Management team, helping ensure the right resources are in place to deliver exceptional member experiences. Working closely with Sales Leaders, Sales Enablement and Workforce Planning, you'll monitor performance, identify risks, and make real-time adjustments that optimise service levels and operational outcomes.

Why you'll love this role

• Join a newly established Workforce Management function and help shape its success
• Work with key stakeholders across Sales, Enablement and Operations
• Use real-time data and insights to influence business decisions
• Grow your Workforce Planning expertise within a supportive team environment
• Enjoy hybrid working arrangements from our Barangaroo office

About this role
You'll identify emerging risks, coordinate resourcing responses, and provide actionable insights that help keep our teams performing at their best.
This is an excellent opportunity for a workforce planning professional who enjoys working in a fast-paced environment and solving operational challenges in real time.

What you'll be doing

• Monitoring queue activity, staffing coverage, service levels and schedule adherence across sales channels
• Identifying demand, capacity and service risks and recommending recovery actions to minimise impacts
• Managing workforce schedules, leave, shrinkage and intraday staffing adjustments through workforce management systems
• Producing intraday and end-of-day reporting, analysing forecast versus actual performance, and highlighting key trends
• Partnering with operational leaders to support contingency planning, workforce optimisation and decision-making

What you'll bring

• Experience in Workforce Management, Workforce Planning or resource planning environments
• Strong analytical skills with the ability to interpret data and identify trends quickly
• Advanced Excel capabilities and confidence working with workforce performance metrics
• Strong stakeholder management and communication skills
• Experience with Genesys Cloud or similar workforce management platforms will be highly regarded

About TMBL

Teachers Mutual Bank Limited is one of Australia’s largest mutual banks. 

For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good. 

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities. 

We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability. 

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare — people who make a difference in communities every day. 

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.
  
How to apply
  
Please click the APPLY button and follow the prompts.
  
For a confidential conversation, please contact ••••@tmbl.com.au.
  
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.