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Youi Insurance
About the role
CTP stands for Compulsory Third Party, and in NSW before registering your car, you are required to have it. CTP insurance, or Green Slip, is mandatory as it provides cover for third parties injured in a motor vehicle accident, to cover costs such as lost income and medical treatment.
In NSW, Youi is 1 of only 6 insurers that provide this cover, and that's where you come in. Here, you'll be part of a team, that can not only speak to general products, but also CTP insurance. You'll following a clear call flow, capturing details accurately, and explaining options in plain language so they understand their choices and the value behind them.
What You’ll Be Doing
A full-time role in-office at Sippy Downs, Monday to FridayCustomer-focused role, tailored to NSW, addressing all queries related to CTP insurance in addition to our general productsSelling policies, making amendments, performing cancellationsListening to customer needs and identify opportunities to add valueFollow a clear call structure so customers understand their cover, pricing, and next stepsFollow scripts and compliance requirements to make sure everything is done properlyWork toward service and sales targets, with regular feedback and coaching
What Great Looks Like
Customers finish the call clear, confident, and feeling genuinely looked afterPolicy information is accurate the first time, with minimal reworkMove confidently between systems without losing connection in the conversationRecognise genuine opportunities to offer additional guidance and act on them where appropriateExcellent communication and time management skillsTake feedback seriously and improve week by weekCare about doing things properly and hitting your targetsCompleted Youi’s 6-month probation period
Don't tick every box? No worries!
We understand many skills are transferable, and with every Youi journey unique as you are, we encourage you to apply.
Perks And Benefits
Great work/life balance with set start/finish times22 days of annual leave, plus volunteer leave, and yearly salary reviewsCareer progression opportunities – we believe in promoting from withinPaid induction training and ongoing career developmentAn awesome work culture that encourages creativity and celebrates diversityIdeally located surrounded by numerous eatery and retail options Discounted insurance productsDiscounted gym memberships through Fitness PassportFree skin checks, flu jabs, and wealth mastery sessionsOnsite barber, brow bar, massage therapist, mobile mechanic and car detailingEnd of trip facilitiesCasual dress code
Ready?
Hit Apply and we'll circle back.
Why Youi
We’re here to make insurance more human. That means really getting to know our customers, and it means backing our people to grow, not just get through the day. Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.
It's work that’s a bit more you-shaped.
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Next step
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Applications via careers.youi.com.au
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