Digital Infrastructure Specialist (Voice)

About the role 

The Cyber Security, Network and Digital Building Systems product portfolio is looking for a Digital Infrastructure Specialist who will contribute to, implement, maintain, support, and provide advice of our I.T. infrastructure used across Mater Group. 

This is a 4-month maximum-term contract at 38 hours per week, to focus on our Voice requirements. 

This is an exciting opportunity to be part of a team responsible to support the delivery and ongoing operation of IT infrastructure and integrated building systems, ensuring reliable performance, effective issue resolution, and continuous improvement 

Salary range: $54.57- $59.38 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing 

• Supporting Cisco network infrastructure, wireless, and voice/telephony services 

• Administering and supporting Enghouse voice and contact centre platforms 

• Troubleshooting network, voice, and connectivity issues 

• Supporting Palo Alto firewall operations and network security practices 

• Monitoring infrastructure health and responding to alerts 

• Managing incidents, service requests, and change activities in line with ITIL practices 

• Maintaining network documentation and configurations 

• Working with stakeholders, vendors, and other IT teams to support service delivery and project outcomes 

About you 

• Experience working in a service delivery-focused IT environment 

• Strong customer service and stakeholder engagement skills 

• Ability to manage competing priorities and work independently 

• Effective written and verbal communication skills 

• Commitment to continuous learning and professional development 

• Experience supporting enterprise network and voice environments 

• Strong Cisco networking skills, including switching, routing, and VLANs 

• Working knowledge of Palo Alto firewalls 

• Experience with Enghouse or similar telephony/contact centre platforms 

• Understanding of SIP, PBX/UC, call routing, and voice quality troubleshooting 

• Strong troubleshooting skills across network, voice, and IP-based technologies 

• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and network security 

Why join us? 

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference. 

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence. 

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits 

• Grow your career with access to industry-leading training and professional development through Mater Education 

• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams 

• Access a range of health and wellbeing services with a corporate discount on private health insurance 

• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!) 

• Stay active with unlimited access to discounted gyms via the Fitness Passport program 

• Convenient, discounted on-site parking 

• Enjoy great food with reduced prices at our campus cafés and coffee spots 

• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team 

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER 

Applications close Thursday the 20th of August 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks). 

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.  

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.