Service Desk Analyst M365

M365 Service Desk Analyst
About the roleOur client, a Sydney-based managed services provider, needs a disciplined Level 1 / 2 service desk analyst with real depth with M365. Initial three month contract with strong potential for extension, based from our Sydney CBD office.
Immediate start available for the right person.
What you'll be doingOwning M365 tickets — triaging, prioritising and closing, with accurate notes and disciplined follow-up on anything that stallsLevel 2 service desk and desktop support for users across multiple sites, including basic admin Sharepoint troubleshootingTroubleshooting M365 environmentsSupporting end customers with workplace related service desk enquiries in a friendly and courteous mannerSupporting the wider M365 estate: Exchange Online, OneDrive, and Entra IDWriting knowledge articles so recurring issues stop recurringKeeping users and the project manager informed at all times
What we need from youLevel 1 /2 service desk and desktop support experienceStrong triage and prioritisation discipline, with the attention to detailClear written and verbal communicationHands-on with ITSM tooling, ideally FreshserviceKnowledge article authoring — something another engineer would actually useBreadth across M365: Exchange Online, Teams, OneDrive, Entra IDAvailable for an immediate startAustralian working rights
What's on offerImmediate start on an initial three month contract, with genuine potential to extendCompetitive hourly rate, negotiable on experienceVaried work across client environments during an active migrationAutonomy: you'll run the queue your way, not follow a script