Practice Manager

About the role

Health on Henley is a small, independent, values-focused general practice with a clear focus on primary health innovation. As the Practice Manager, your primary purpose is to lead the day-to-day business and administrative operations of the practice. You will ensure the practice runs efficiently, remains compliant with relevant healthcare regulations and policies and delivers an excellent experience for patients, practitioners and staff. You will also support the team to implement funded PHN projects, contribute to our digital health activity, optimise current service offerings and work with the leadership team to grow the practice.

Key responsibilities

• Manage all administrative operations of the practice

• Ensure compliance with relevant healthcare regulations, policies and general practice accreditation requirements

• Develop, implement and review practice policies and procedures

• Oversee staff and practitioner recruitment, onboarding and training

• Manage staff scheduling and rostering to ensure appropriate coverage across the practice

• Conduct performance management, including annual Performance Review Appraisals

• Oversee patient appointments, records and enquiries to ensure an excellent patient experience

• Implement and monitor quality assurance processes and health and safety protocols

• Manage facility maintenance, equipment, inventory ordering and stock control

• Support the team to implement funded PHN projects and digital health initiatives

• Support marketing and promotion of new services, particularly nurse practitioner-led activity

About you

• Strong leadership, people management and organisational skills

• An innovative and creative mindset

• Strong digital health and technology skills

• Alignment with the values of a small, independent, values-focused practice

• Professional communication and stakeholder engagement skills

• Ability to analyse data, report on operational metrics and identify opportunities for improvement

• Experience managing a general practice or other healthcare facility

• Experience in staff recruitment, rostering, training and performance management

• Experience using medical software (ideally Best Practice) and practice analytics tools (ideally Cubiko)

• Experience using Microsoft 365 programs (Outlook, SharePoint, Word, Excel)

About us

Health on Henley is a GP and Nurse Practitioner led service with strong digital health integration. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to create a safe, inclusive environment for all employees.