Suit Performers - Visitor Experience Crew

About the role

At Sydney Zoo we are aiming to bring Mascots and characters to life. Our mission is to deliver a world class guest experience that encourages the community to make a difference. Every performance is an opportunity to make someone's day brighter. You won't just wear a costume - you'll embody a character, tell a story without words, and create magical interactions that leave lasting memories. Your energy, movement, and presence will transform events into something extraordinary.

Our Suit Wearers are responsible for creating magical interactions with visitors at Sydney Zoo and to provide outstanding customer service within the Admissions and Ticketing areas of the zoo. Sydney Zoo is open every day of the year and this position will require the successful candidate to work some weekends and public holidays. This is a fixed term position through to the end of January 2027.

Key responsibilities

• Create magical interactions with visitors at Sydney Zoo

• Provide outstanding customer service within the Admissions and Ticketing areas

• Perform in a full-body costume for periods of time with rests between

• Convey emotion through movement and non-verbal communication

• Interact with the public and perform in front of large crowds

• Work flexibly, including weekends and public holidays

• Work within a team to deliver outstanding results

About you

• Current and valid Working With Children Check

• Must be able to meet the physical requirements of suits including height and other physical restrictions

• Strong physical stamina and the ability to perform in a full-body costume for periods of time with rests between

• Excellent non-verbal communication skills and the ability to convey emotion through movement

• Comfort performing in front of large crowds and interacting with the public

• A team-player mindset with professionalism and reliability

• Ability to work flexible hours, including weekends and public holidays

• Outgoing, confident and friendly personality

• Demonstrated enthusiasm and initiative to deliver exceptional customer service

• Legal working rights in Australia

About us

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

 We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’ We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you!

Applications

Applicants will be required to provide a current resume and a covering letter outlining your ability to meet the above selection requirements. Applications close at 9am Thursday, 17th September 2026.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

Sydney Zoo is a Child Safe Organisation. We require a valid NSW Working with Children Check (Paid Employment), or proof of application.

You can contact us by email ••••@sydneyzoo.com or by phone to 7202 2560

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.