Pharmacy Assistant

Erina Pharmacy is an established, owner-operated community pharmacy located in Fountain Plaza, Erina. We are a busy, friendly and community-focused pharmacy with a loyal customer base, a strong reputation for service, and compounding services on site.

We are seeking a capable, warm and reliable full-time Pharmacy Assistant to join our supportive team. This is an important customer-facing position for someone who enjoys building genuine rapport, remembers regular customers, and takes pride in providing helpful, professional service.

The role will suit an experienced pharmacy assistant looking for stability, variety and an opportunity to grow within a well-established independent pharmacy. Applicants with more than three years of community pharmacy experience will be highly regarded; however, candidates with a minimum of one year’s pharmacy assistant experience and the right attitude are encouraged to apply.

This is a permanent full-time role of approximately 38 hours per week, with an anticipated Tuesday to Saturday roster. Saturday work is required, although alternate-Saturday arrangements may be discussed for the right applicant.

Your primary focus will be providing outstanding back-counter support and customer service, including assisting customers with S3 pharmacy medicines under pharmacist supervision. You will also assist across a broad range of daily pharmacy activities, making this an ideal role for a true all-rounder.

• Deliver friendly, confident and professional customer service at the pharmacy counter

• Build strong, long-term relationships with regular customers and the local community

• Assist with S2 and S3 medicine sales in accordance with pharmacy procedures and pharmacist direction

• Assist customers with prescription collection and handout processes

• Support NDSS supply and related customer enquiries

• Provide efficient support to pharmacists and dispensary staff in a busy environment

• Use the FRED pharmacy system for relevant pharmacy-assistant and customer-service tasks

• Assist with receiving, unpacking, rotating and maintaining pharmacy stock

• Help maintain attractive, well-stocked front-of-shop and counter displays

• Respond to customer enquiries in person and by telephone with care and professionalism

• Assist with local home deliveries when required, using the pharmacy delivery vehicle

• Maintain a clean, organised and professional pharmacy environment

• Contribute positively to a collaborative, high-service team culture

To succeed in this role, you will be a personable and proactive pharmacy assistant who can manage a busy pace without compromising care, accuracy or customer experience.

You will ideally have:

• A minimum of one year’s experience working as a pharmacy assistant in a community pharmacy

• More than three years’ experience, which will be highly regarded

• Current S2/S3 certification—essential

• Excellent customer-service and communication skills

• A genuine ability to build rapport with a broad range of customers, including long-term regulars

• Confidence assisting with S3 customer enquiries under pharmacist supervision

• Dispensary experience, which will be a significant advantage

• Experience using FRED or the ability to learn pharmacy systems quickly

• A current Australian driver licence—essential

• The ability to work full-time and participate in Saturday work

• Strong reliability, initiative, attention to detail and a team-first attitude

• The ability to remain calm, efficient and professional during busy periods

• Permanent full-time employment, approximately 38 hours per week

• Higher remuneration available for an outstanding candidate with strong relevant experience

• Employee discount and uniform allowance

• A friendly, supportive and professional owner-operated team

• The opportunity to build meaningful relationships with loyal local customers

• A broad, hands-on role in a busy community pharmacy and compounding environment

• Potential long-term development and progression for the right person

• Commencement as soon as possible

If you are an experienced, customer-focused pharmacy assistant who enjoys a busy community pharmacy environment and wants to become an important part of a supportive local team, we would like to hear from you.

Please apply through SEEK with your resume and a brief cover letter outlining your pharmacy experience, S2/S3 certification, availability and any dispensary experience.