Quality Assurance & Submissions Officer

About Us

We are an Australian-owned, nationally operating company providing specialised end-to-end Building Inspection and Project Management Services to the Insurance Industry.

We are seeking a detail-oriented and quality-focused Quality Assurance & Submissions Officer to join our team.

If you are an established Insurance professional who is looking for something different and enjoy helping others when they need it the most come join a company that’s helping make a difference in the lives of our customers.

Your New Role:

In this role, you will be responsible for reviewing reports, invoices, and supporting documentation to ensure they meet quality standards, client requirements, and compliance obligations before submission. You will play a key role in ensuring documents are accurate, clear, consistent, and delivered within required timeframes.

This position is ideal for someone with insurance claims, administration, quality assurance, or document management experience who enjoys working in a structured environment and takes pride in producing high-quality work.

Key Responsibilities

Quality Assurance

• Review reports, invoices, and supporting documentation for accuracy, completeness, and quality.
• Ensure documents meet client requirements, regulatory obligations, and internal quality standards.
• Identify inconsistencies, omissions, or quality issues and coordinate corrective actions where required.
• Apply quality assurance processes and standards to support consistent client outcomes.
• Complete minor document corrections, formatting updates, and quality improvements where appropriate.

Document Submission & Delivery

• Coordinate the timely submission of approved documentation to clients and insurers.
• Ensure only finalised and approved documents are released.
• Maintain accurate records and system updates relating to submissions and document status.
• Monitor workflows and prioritise urgent or time-sensitive matters.

Compliance & Continuous Improvement

• Ensure documentation adheres to relevant industry standards, client requirements, and regulatory obligations.
• Contribute to the ongoing improvement of quality assurance processes and procedures.
• Identify trends, recurring issues, and improvement opportunities.
• Support quality reporting and the implementation of best practice standards across the business.

About You

To be successful in this role, you will have:

• Previous experience in insurance claims, administration, quality assurance, document control, or a similar role.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• The ability to interpret and apply policies, procedures, and quality standards.
• Strong organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• A proactive, collaborative, and solutions-focused approach.

If you have a keen eye for detail, enjoy working within quality frameworks, and are passionate about delivering high-quality outcomes, we’d love to hear from you.

Why Join Us?

We are committed to delivering exceptional outcomes for our clients and customers. Our team values professionalism, integrity, collaboration, and continuous improvement. If you are passionate about building, estimating, and helping people through the insurance claims process, we would love to hear from you.

How to apply

Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter or email hr@mk3.com.au with your Resume.

You must currently be in Australia and have eligible full working rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.