Guest Service Agent

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Job Description

What you'll be doing:

Welcome each guest to the resort with warmth and confidence Manage guest requests and front office systems with accuracy and careCreate a relaxing and seamless journey from check-in to check-outAnticipate guest needs with intuition and emotional intelligenceInspire guests to discover the local area, culture, and slow downShare local stories & connect with guests, driving loyalty and return visitsCollaborate with all teams to elevate every guest touchpoint & exceed expectationsDeliver authentic, professional service with natural warmth

Qualifications

What you will bring to the role:

Experience or exposure to front office operations (hotel or resort setting)Strong communication skills and emotional intelligenceAbility to drive guest loyalty, memberships and in-house diningA passion for hospitality and creating memorable guest experiences Confidence using front office systems (Microsoft Office & Opera cloud)A sharp eye for detail and a problem-solver’s mindset to respond to guest requests A team-first mindset and willing to support in porterage when required Ability to stay composed and agile in a fast-paced environmentFlexibility across evenings, weekends, and public holidays

Additional Information

What is in it for you?

Free on-site car parkingGenerous Discounts on accommodation and dining across Accor Hotels globallyComplimentary resort night stay or dining voucher on your annual anniversarySupportive leaders that invest in your growth and developmentComplimentary lunch each day, produced by our resort chefsRepresent a resort centred around wellbeing, local connection and authenticity

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

If you are ready to take the next step in your career, apply today.

Our Commitment To Diversity & Inclusion

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.