Senior Client Services Associate, Fund Services

Understand each stage of the registry administration lifecycle applicable to an unlisted fund.Understand the client and the client’s business goals and objectives.Understand the processing checklists and business rules per fund and issuer.Handling of operational client escalations.Training of team members.Responsible to assign work in the Team Leader’s absence.Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.Report all client incidents or complaints in a timely manner via CAMMS.Aid in the peer review of reports prior to client and pricing agent release.Work with the Team Leader to develop checklists that are fund specific that will assist fellow Client Services Associates.Ensure compliance with Boardroom’s policies, procedures and audit processes.Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.Complete validation for Wholesale and retail investors as required.Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted.Daily processing of applications via Mfund, online application or Calastone systems.Daily downloads of BPAY payments to relevant funds as required.Daily bank reconciliation of funds received and banked.Daily, weekly or monthly reporting of applications and transfers.Upload, entry and authorization of unit pricing.Create and process payments for redemptions or commissions.Proactively identify and suggest improvements to processes, tools, or workflows to enhance team efficiency and contribute to overall company performance.Manage any rejections and follow-up where necessary using email or other correspondencetools.Investigations for investor or client enquiries including recalling documents from storage and system searches.Provide support, guidance and back up to other team members as required.Work closely with other team members to ensure all daily deadlines are met to the highest standard.
About YouOperational experience in funds management, registries or the financial services sector.Intermediate/Advanced Microsoft Excel, MS, computer skills.Excellent verbal and written communication skills.