Customer Service Officer

Job Description

The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver’s new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease. 

Job Requirements

• Excellent phone manner and communication skills 
• Good attention to detail 
• Strong time management and organisational skills 
• Excellent stakeholder management skills 
• Ability to effectively negotiate 
• Ability to manage workload efficiently and deal with competing priorities 
• Ability to work to deadlines in a fast-paced environment

Job Responsibilities

• Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time 
• Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information 
• Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner 
• Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction 
• Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures 
• Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements 
• Manage internal reports on outstanding deliveries  
• Continually review, assess and follow up overdue/outstanding orders

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program