Senior Medical Receptionist

Company Description Queensland Gastroenterology is a specialist practice group based at Greenslopes, focused on Gastroenterology and Hepatology. The team is dedicated to providing each patient with the most appropriate, evidence-based care. The practice maintains a strong commitment to clinical excellence, ongoing innovation, and high standards in patient service. Team members will form part of a collaborative environment that values professionalism, continuous improvement, and quality outcomes for patients.
We are looking for a full-time Senior Medical Administration Receptionist to join our dedicated and hardworking admin team who provide support to our Gastroenterology consultants at our Greenslopes site:4 weeks Annual Leave (pro rata) + 1 extra paid week off over Christmas period as an added bonus.Above Award rate applies, Monday to Friday work, no weekends or evenings.The successful applicant will be working in a friendly environment with great management support.
Key areas of responsibility include and are not limited to:-Provide outstanding, empathetic, and confidential customer service to patients – telephone and face to face Shared diary management along with admin team for 15 specialist doctors including patient consults and theatre bookings Provide intuitive administration support to allocated consultants including patient and referring doctor follow up, document management, patient correspondence and other duties when required.Quality assurance for incoming referrals and when appropriate making necessary pre and post-surgery appointments on behalf of the consultants.
Essential skills and attributes required:-Must be well presented, empathetic, enthusiastic and a great team playerMust have a minimum of 3 years Administrative experienceHave a professional manner with strong customer service focusHigh level of organisational and administrative skills with attention to detailPossess excellent interpersonal and communication skillsAbility to prioritise tasks in a fast-paced environmentComprehensive knowledge of private health funds and Medicare billing (preferred)Ability to handle a large number of incoming calls and call backsStrong computer skillsUnderstand the importance of patient confidentialityAbility to learn and adapt to varied medical software programs
We have two locations, Greenslopes Private Hospital and Mater Bayside, Redlands. This role is for Greenslopes.
If you believe you are the right person for this position and would like the opportunity to join our team, please forward a covering letter addressing the essential skills required and resume.If you have any further questions about the position, please contact;
Karen HenwoodAdministration Manager••••@qgastro.com.au