Clinic Receptionist

Medical Receptionist / Administration Assistant

Allcare Physiotherapy – Liverpool, NSW
Part-time: 20–30 hours per week, with potential to grow into full-time

Allcare Physiotherapy is looking for a warm, organised and dependable receptionist to join our Liverpool clinic.

This is an important front-of-house position. You will often be the first person our patients speak to, so we are looking for someone who communicates clearly, treats people with genuine care and can keep the clinic running smoothly during busy periods.

Arabic language skills are highly regarded, as they would help us better support members of our local patient community.

Your responsibilities

• Welcoming patients and creating a professional, friendly clinic experience
• Answering phone calls, messages and patient enquiries
• Booking, confirming and rescheduling appointments
• Managing practitioner calendars and following up with patients
• Processing payments and issuing receipts
• Assisting with Medicare, EPC, NDIS and private health administration
• Maintaining accurate patient records
• Scanning, filing and handling general clinic correspondence
• Keeping the reception and waiting areas organised
• Supporting practitioners with day-to-day administrative tasks

About you

You will be a good fit if you are:

• Reliable, punctual and accountable
• Warm and patient when communicating with people from different backgrounds
• Confident speaking on the phone
• Organised and able to manage several tasks without losing attention to detail
• Comfortable using computers and learning new systems
• Able to work independently and take initiative
• Professional when handling confidential patient information
• Interested in becoming a long-term member of the clinic

Previous experience in medical, allied health or dental reception is preferred but not essential for the right person. Experience with Cliniko, Medicare, NDIS or private health claims would be an advantage.

Arabic-speaking applicants are strongly encouraged to apply.

Hours

Approximately 20–30 hours per week, depending on availability and clinic needs. There may be an opportunity for the position to develop into full-time employment.

Applicants should have flexibility across weekdays. Please include your regular availability in your application.

How to apply

Please submit your résumé together with a short cover letter telling us:

• Why you are interested in working at Allcare Physiotherapy
• Your previous reception or customer-service experience
• The languages you speak
• Your available working days and hours

We are looking for someone who genuinely cares about patients, takes responsibility for their work and wants to grow with our clinic.

Pay: $27.00 – $33.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Employee mentoring program

Work Location: In person