Facilities Services Officer

About The Team

The Campus Development portfolio delivers infrastructure, maintenance and capital projects that support the University's growth, sustainability and long-term strategic goals, creating environments that enable learning, research and community engagement.

Your New Role!

The Facilities Services Officer provides frontline customer service and administrative support for Campus Development and Facilities Maintenance. Based at the University's service centre, the role coordinates maintenance requests, service enquiries and contractor activities across areas including facilities, security, parking, grounds, cleaning and logistics. The position also supports contractor compliance processes, inductions, permits and work order administration across all campuses.

Your Key responsibilities will include -

• Communicate directly with customers, contractors and internal personnel to streamline and optimise the logging, assignment, scheduling and follow-up of outstanding work requests
• Provide a high-quality reception service to external and internal customers in Facilities Management and Campus Development, acting as a central point of contact for the University while maintaining professionalism and customer service excellence
• Receive and manage service requests and maintenance tickets through the University's maintenance management system, raising and administering work orders as required, and working collaboratively with the Business Support team and service providers to support the delivery, completion and administrative close-out of maintenance works
• Evaluate critical service interruptions and communicate them clearly to the broader University and relevant stakeholders through intranet notifications, alert banners and email communications, ensuring timely dissemination of important information.
• Ensure contractors remain administratively compliant with Murdoch working guidelines and regulations, including maintaining and auditing the electronic attendance register, managing contractor inductions, updating the Contractor Management Presentation Induction and facilitating high-risk permit-to-work applications.
• Provide sound advice and clear explanations in relation to contractor management administration, relevant guidelines and associated Murdoch regulations.
• Act as custodian of the key management system and automated KeyWatcher cabinet, including governance of high-risk keys, access cards, audits, reporting, key reservations and authorisations.

Please refer to the Position Description for further details.

What We Offer You!

This Continuous, Full Time attracts a remuneration of $74,809 - $91,567 plus 17% employer superannuation contributions.

You'll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Flexible work arrangements
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Salary packaging options - such as purchasing leave, gym membership, car parking permit
• Employee Assistance Program
• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page!

Join us!

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

What you'll bring to the role:

• Completion of a Certificate IV qualification with relevant Facilities Management work experience, or an equivalent combination of relevant work experience and education/training.
• Demonstrated proficiency in Microsoft Office applications and database-style software to convey information and maintain accurate records.
• Ability to be self-organised and manage time effectively, including prioritising workloads to meet deadlines and competing records.
• Highly effective communication, customer service and interpersonal skills, with demonstrated ability to interact constructively and collaboratively with the University community.
• Proven ability to enter data accurately and produce basic reports for management use in measuring performance against service KPIs.
• Demonstrated ability to use initiative, take responsibility for tasks and solve problems effectively.
• Ability to work effectively and autonomously in a small, busy team environment.

Please note, the successful candidate will be required to undertake a criminal record check in accordance with the University's Criminal Record Screening Procedure and Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Carola Schwan, Business Manager Campus Development and quote JR105739 as the reference.

Applications Close on 18th September 2026 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.