Retail Sales & Customer Service Assistant

Job Description

We're currently recruiting full time, permanent branch staff across our inner-eastern Melbourne branch network, including:

• Box Hill (3128)

• Burwood (3125)

• Camberwell (3124)

• Richmond (3121)

Whether you're passionate about customer service, enjoy being on the road, or like a mix of both, we'd love to hear from you!

About the role

As a branch staff, you'll help plumbers and other tradespeople access the products they need for residential, commercial and renovation projects. You’ll work a set roster across Monday-Friday (and occasional Saturdays), between 7am – 5pm.

Depending on business needs and your skills, you may work as a:

• Trade Counter Assistant/Retail Assistant

• Delivery Driver

• Combination of both

No plumbing experience? No Problem.

We believe skills can be taught. Whether you're new to the industry or looking for a career change, we’ll set you up for success with:

• Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.

• Access to self-paced online learning modules to help build your skills and confidence throughout your career.

Your day-to-day

A typical day may involve:

• Providing customer service and information about products

• Providing quotes both in person and over the phone

• Undertaking pick packing and stock control activities

• Help keep the branch tidy and safe

• Make occasional deliveries to customers using a company vehicle

Our perks and benefits

• Performance-based bonuses

• Paid annual leave

• Ongoing learning and development opportunities

• Career pathways across our branch network and head office

• Generous staff discounts, including Reece Boost cashback

• Paid parental leave

We'd love to hear from you if you:

• Have experience in retail, customer service, warehouse operations, delivery driving, or a similar role

• Enjoy helping customers and building relationships

• Are comfortable working in both customer-facing and warehouse environments

• Can accurately pick orders and manage stock

• Are confident learning new systems and technology

• Hold a current, valid driver's licence

• Are flexible and open to working across different tasks and branch locations within the local area

• Are motivated to develop a long-term career with Reece

What happens next?

After submitting your application, you'll be invited to complete a short chat interview. This flexible, online interview consists of five questions and takes around 15-20 minutes to complete at your own pace.

At Reece Group, we value diversity, fairness and inclusion, and we're committed to creating equal opportunities for everyone.

About Reece Plumbing

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.