Medical Courier Trainer

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is simple: lift patient outcomes and save lives — across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.

About the role
We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands-on training, run performance audits, and give honest, constructive feedback that helps our drivers grow — all while making sure every delivery meets the Smartways standard for safety and service.

What you'll do

• Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
• Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
• Make sure new owner drivers are fully equipped — parking protocols, customer engagement, delivery areas — before they're on the road solo
• Run ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
• Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
• Maintain accurate training records and audit reports, tracking progress and following up on development areas
• Work with management to refine training materials and improve safety and operational outcomes
• Champion a culture of safety, professionalism, and accountability across the driver team
• Stay current on transport regulations and fatigue management laws
• Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark

What you'll bring

• Proven experience as a professional driver and/or in a driver training or supervisory role
• Solid understanding of transport legislation, safety procedures, and logistics best practice
• Strong interpersonal and communication skills — you can instruct, engage, and influence
• Comfort giving frank, respectful feedback, both verbal and written
• Ability to run audits and write clear, objective performance reports
• High integrity, patience, and professionalism
• Confidence with telematics, in-cab systems, and basic office software (Word, Excel)
• Training certification or adult education qualifications are a plus, but not essential

You're someone who

• Puts the customer at the centre of everything
• Reads different learning styles and adapts how you train
• Genuinely enjoys coaching and mentoring people
• Leads with a safety-first mindset and professional pride
• Holds a high bar — you want every driver trained to the Smartways standard
• Works well solo and as part of a broader ops/compliance team
• Stays composed under pressure, keeping training sessions calm and productive even on a demanding day

If you're ready to shape how our drivers show up for the healthcare community every day, we'd love to hear from you.