Receptionist

Description

Receptionist – Melbourne office

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

The Receptionist role will be working with the operations team that provide support across the Melbourne office. As the hub of the office, the Receptionist plays a key role in creating a professional and welcoming environment, supporting employees, clients, and visitors while helping ensure the office operates seamlessly. This is an opportunity to join a fast-paced, people-focused workplace where you'll build strong relationships across the business and make a visible impact on the day-to-day employee and client experience.

How You Will Contribute

Front of House & Reception

Provide a professional and welcoming experience for clients, visitors, candidates, suppliers, contractors, and employees.Greet visitors, coordinate arrivals, and liaise with meeting hosts.Manage incoming calls, direct enquiries, take messages, and maintain confidentiality at all times.Handle visitor management, office access passes, and general reception duties.

Office Operations & Facilities

Ensure the Melbourne office remains organized, safe, professional, and functioning effectively.Act as the primary point of contact for facilities and workplace-related matters.Coordinate maintenance, repairs, and supplier servicesMonitor office spaces, meeting rooms, kitchens, and communal areas to maintain high presentation standards.Manage office supplies, stationery, and workplace consumables, including sourcing, ordering, and stock control.

Meeting Rooms & Client Services

Manage meeting room bookings and calendars, ensuring efficient room utilization and resolving scheduling conflicts.Prepare meeting rooms for client meetings, interviews, workshops, inductions, and internal events.Coordinate catering, refreshments, and hospitality requirements.Maintain meeting spaces, ensuring rooms are fully equipped, presentable, and ready for use.

Workplace Technology Support

Serve as the local point of contact for day-to-day workplace technology requirements.Provide basic troubleshooting support and coordinate escalations with IT teams.Support the distribution, collection, and management of laptops, mobile devices, SIM cards, and other office technology.Coordinate equipment maintenance, replacements, deliveries, and returns.

Employee Experience

Support the office component of employee onboarding and offboarding.Assist new employees with office orientation, workstation setup, building access, and first-day logistics.Coordinate the return of company equipment and workplace access upon employee departure.Organize employee headshots and provide assistance with office celebrations, team events, and engagement activities.

Administration & Vendor Management

Manage incoming and outgoing mail, deliveries, and courier services.Coordinate supplier relationships, quotes, service requests, and contractor attendance.Communicate office updates and operational information to employees as required.

Qualifications

5 years' experience in Reception, Office Coordination, Workplace Experience, Hospitality or Administrative role.Exceptional customer service and communication skills.Strong organizational abilities with excellent attention to detail.Ability to manage competing priorities and respond effectively to last-minute requests.Proactive, solutions-focused, and comfortable working independently.Proficiency with Microsoft Office and meeting room booking systems.Professional presentation and a positive, approachable manner.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.