Team Member - Australia / New Zealand AMT

About:

As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 governments.

Operating 3485 Application Centers in 153 countries, VFS Global has efficiently processed more than 299 million applications since 2001 and over 142.73 million biometric enrolments since 2007.

Headquartered in Zurich and Dubai, VFS Global is majority owned by Blackstone, the world’s largest alternative asset manager, along with minority shareholders including Swiss-based Kuoni and Hugentobler Foundation, Singapore based Temasek and UAE based Dubai Holdings

Role Purpose

Support the delivery, governance, and continuous improvement of Australia & New Zealand AMT operations through coordination of account activities, artefact management, and stakeholder alignment across internal and external delivery functions, with progression towards increased ownership of defined processes and workstreams.

Key Responsibilities

Account Delivery & Governance Support

• Support the development, review, and approval of Agreement Plans and associated artefacts to ensure alignment with contractual and operational requirements

• Coordinate inputs across internal stakeholders and enabling units to ensure consistency, completeness, and timely submission of account deliverables

• Assist in monitoring adherence to agreed processes, standards, and governance frameworks across ANZ AMT operations

• Maintain proper documentation, version control, and audit trails for all account artefacts

 Operational Coordination

• Act as a coordination point for Mission-related operational inquiries, ensuring queries are triaged, tracked, and addressed through appropriate channels

• Work closely with Visa Application Centres (VACs) to understand service delivery requirements and support implementation of operational changes

• Review and consolidate Incident Reports submitted by VACs; track actions through to closure and ensure appropriate follow-up

 Stakeholder Engagement

• Support client-facing activities by preparing documentation, analysis, and materials for discussions, presentations, and reviews

• Engage with internal matrix teams (Enabling Units including Legal, Finance, and Operations) to facilitate alignment and delivery of account priorities

• Contribute to internal and external communications by ensuring accuracy, completeness, and consistency of information

• Assist in coordinating stakeholder inputs and follow-ups to ensure timely closure of actions

 Process Improvement & Change Support

• Support the implementation of process improvements and changes across the ANZ AMT function

• Assist in identifying operational inefficiencies and improvement opportunities based on day-to-day engagement with stakeholders

• Contribute to documentation and rollout of revised processes and practices

• A keen interest in leveraging technology to ‘work smarter’

 Commercial Support

• Contribute to the achievement of regional revenue objectives by identifying potential opportunities and supporting their development

• Provide inputs into proposals, business cases, and supporting documentation as required

• Support management in client discussions by preparing relevant materials and data insights

• Assist in tracking commercial inputs, deliverables, and supporting documentation

Core Competencies

• High attention to detail, especially in documentation, reporting, and tracking

• Strong coordination skills across multiple teams and locations

• Ability to manage multiple tasks and priorities in a structured manner

• Proactive in following up, closing actions, and highlighting risks

• Clear and simple communication style suitable for diverse teams