IT Systems Administrator

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.

Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific.

At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack – from the lab to the field – we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately.

Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific.

Group Overview

Metrea is actively building its presence in Australia as part of a deliberate, globally coordinated expansion into the Asia-Pacific region. Our Asia-Pacific Market Group, headquartered in Brisbane with an additional office in Perth, is the enterprise's dedicated regional interface — connecting Australia's national security community with Metrea's full suite of capabilities across three core domains: Aerospace, Electromagnetic & Cyber, and Digital & Synthetic. Metrea is now bringing that same depth of mission expertise and proven operating model to Australia.

Underpinning these capabilities is a global network of Support Groups spanning people, finance, platform, operations, legal, and engagement — ensuring that as we grow in Australia, we do so with the full weight of an established global enterprise behind us.

Metrea's solutions are built for elegance: effective, efficient, and evolving — enabling our partners to scale capacity and achieve asymmetric advantage against rapidly evolving threats.

Position Summary

As an IT Systems Administrator, you will support Metrea's global IT operations by delivering high-quality end-user services to colleagues across Australia and the wider organisation. Working closely with the Global Operations Centre and IT teams, you will manage user onboarding and offboarding, endpoint provisioning, asset lifecycle management, service requests, inventory control, and day-to-day technology support to ensure a seamless user experience.

This role requires a proactive, customer-focused individual who can independently manage operational activities, coordinate with internal stakeholders, maintain accurate records, and contribute to the continuous improvement of IT service delivery processes.

What You'll Do

As an IT Systems Administrator, you will provide responsive, customer-focused IT support to colleagues across the business, ensuring seamless onboarding, offboarding, device lifecycle management, and resolution of day-to-day technology issues. Support the Global Operations Centre by managing IT assets, coordinating equipment provisioning and returns, maintaining accurate inventory records, and contributing to the efficient delivery of IT services. Responsibilities fall into the following main areas:

• Provide exceptional customer service and technical support to internal users across the business
• Manage user onboarding, transfers, and offboarding activities, ensuring accounts, devices, licences, and access permissions are correctly provisioned
• Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration technologies
• Coordinate equipment returns, device refresh programs, and hardware replacement activities
• Maintain accurate IT asset, inventory, and configuration records
• Monitor and fulfil service requests, incidents, and operational tasks within agreed service levels
• Assist users with Microsoft 365 applications, authentication issues, collaboration tools, and endpoint support
• Coordinate with global IT teams and vendors to resolve incidents and service requests
• Support meeting rooms, audio-visual equipment, and workplace technology
• Maintain operational documentation, procedures, and knowledge base articles
• Assist with procurement activities and the management of hardware and software assets
• Support compliance with organisational security policies and operational processes 

What You Bring

The successful candidate will have the following key qualifications, skills, and experiences:

• 3-5 years' experience in IT support, IT operations, systems administration, or infrastructure support roles
• Experience supporting Microsoft 365 and Azure environments
• Experience managing Intune-managed devices
• Experience working independently in onsite support environments
• Experience supporting geographically dispersed users
• Experience working with classified networks is highly desirable

Additional Eligibility Qualifications

Benefits

• Private Health Insurance
• Generous Annual Leave
• Annual incentive plan
• Paid parental leave
• Life and disability insurance
• Income Protection Insurance
• Employee Assistance Program
• Novated Car Leasing

Work Authorization / Security Clearance

Ability to obtain and maintain an AGSVA Security Clearance

Inclusion Statement

We are committed to building a team that reflects a broad range of backgrounds, experiences and perspectives. We welcome applications from all qualified candidates and make hiring decisions based on capability, potential and alignment with our values. If you require any adjustments throughout the recruitment process, please let us know.