FAS Intake and Triage Supervisor (Prioritised)

• Lead a specialist team supporting Aboriginal victims of violent crime.
• Help shape a fair and culturally safe financial assistance service.
• Work with Aboriginal organisations to improve support for victims across Victoria.
• Build a strong team culture focused on care, trust and clear advice.
• Ongoing, full-time role earning $100,894 - $114,476 per year, plus super.

This is a prioritised role for Aboriginal people, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010.

What you will do

As intake and triage supervisor, you will lead a specialist team supporting Aboriginal victims of crime.

You will help deliver a simple, fair and trauma-informed service for people seeking financial assistance.

You will:

• lead a specialist intake and triage team supporting Aboriginal victims of violent crime
• manage daily operations, workloads, reports and service targets across the specialist pathway
• provide clear advice and support for complex and urgent applications
• build strong partnerships with Aboriginal organisations and community groups
• improve culturally safe and victim-centred service delivery across the scheme.

About you

You should have a relevant tertiary qualification or experience in business administration, operations or community services. You will also need experience leading an intake and triage team in a complex service setting.

You should also have:

• strong knowledge of Aboriginal communities, culture and lived experiences
• proven experience supporting victims of family violence, sexual assault and violent crime
• sound understanding of trauma-informed practice and barriers within the justice system
• confident skills using case management and telephony systems, such as Salesforce.

To learn even more about this role, please read the position description.

If you have any further questions, feel free to email Jess Miranda at ************@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

This is a prioritised role for Aboriginal people, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.