IT Support Technician

Exciting Career Opportunity: Join Emerge Office as an IT Professional

Company Overview:
Become part of a dynamic and rapidly expanding Office Technology company in our IT division that's redefining possibilities in Western Australia. With exciting growth plans on the horizon, we're set to revolutionise the landscape.

Emerge Office now boasts a team of over 20 professionals across multiple sites covering Bunbury, Peel, and Perth.

Location:
This role is to be based out of our newly opened Perth office at 269 Great Eastern Highway in Belmont opened January 2025. Onsite Parking available

Position:
Please note that this position is for an experienced IT staff. We already employ trainee staff and will be looking to add more trainee staff at a later stage this year.

This position has been created due to continued growth and an increasing number of businesses choosing Emerge Office as their preferred IT partner.

At its core, this role is about delivering outstanding outcomes for our clients through technical support, project delivery and solution implementation. You'll work across a diverse range of SMB clients, primarily in the 2 to 25 seat market, building strong relationships while solving real business challenges.

However, what makes Emerge Office different is that you won't spend your career simply closing tickets.

Every member of our team is involved in company projects and business improvement initiatives. We actively encourage staff to take ownership of areas that interest them and help shape the future direction of the business.

Depending on your interests and strengths, you may have the opportunity to lead or contribute to:

• Cyber Security

• Artificial Intelligence and Automation

• Internal Business Improvement Projects

• Document Automation and Workflow Design

• Business Phone Systems

• Account Management and Client Success

• Service Delivery Improvements

• Product Development and New Service Offerings

We're looking for someone who enjoys solving technical problems today but also wants to build something bigger for tomorrow. If you've ever felt limited by organisations that don't invest in training, innovation or career development, you'll find a different environment at Emerge Office.

We are flexible in shaping the role around the right candidate. Whilst strong Level 2 technical capability is essential, this role can evolve into operational, cyber, product or client-facing responsibilities depending on your goals and ambitions.

Requirements:
- Proven IT support experience for level 2 tasks, preferably in a service-based or client-facing role.
- Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong customer service orientation and a passion for delivering exceptional client experiences.
- A proactive and self-motivated attitude, with a willingness to take ownership of tasks and projects.
- Relevant certifications are advantageous but not essential.

Benefits:
- Salary package with opportunities for performance-based incentives.  At Emerge, we aim to have the highest paid individuals as we want to attract the best talent for our clients. 
- Ongoing training and professional development to support your career growth including interstate conferences.
- A large team where you aren't overworked or required to do after hours or weekends.
- Exciting opportunities to work with cutting-edge technologies and industry-leading clients.
- The ability to genuinlely progress the company by working on and developing Emerge Office products and processess.

How to Apply:
Ready to advance your IT career with Emerge Office? 

Submit your resume and cover letter outlining your preferred role either online through Seek

All applications will be treated with the strictest of confidentiality.

Please note that only shortlisted candidates will be contacted.

Join us on our journey to success and become a key player in our continued growth and innovation at Emerge Office.