Relationship Support Coordinator

At Medicolegal Express (MLE), we are a high-growth, tech-enabled medicolegal business with a network of 300+ specialists across 50+ specialties, supported by our secure MyMLE portal.

As we expand across government contracts and new territories, while strengthening our established TAC, WorkSafe Victoria, insurer and plaintiff workstreams, we are seeking a highly organised Relationship Coordinator / Administrator to support our client and specialist relationships.

What Success Looks Like:

• Client and specialist requests are acknowledged, coordinated and followed through promptly

• Bookings, diaries, documentation and records are accurate and kept up to date

• Outstanding actions, reports and service requirements are proactively monitored

• The MyMLE portal and internal workflows are used effectively, consistently and maintained with all the correct and up to date information.

Key Responsibilities:

• Coordinate day-to-day communication and administration for client and specialist relationships

• Support diary availability, allocations, changes, appointment bookings, and follow-up actions

• Maintain accurate client & specialist records across MyMLE and internal systems

• Assist with outstanding tasks, reports, documents and service timeframes, escalating risks early

• Assist with portal access, user support and adoption of MyMLE workflows and utilisation

• Support the Business Development Managers, Relationship Managers, Operations with all specialists and client administration and events coordination.

About You:

• Experience in coordination, administration, customer service, healthcare, medicolegal or insurance

• Highly organised, accurate and comfortable managing competing priorities

• Professional and confident communication skills

• Proactive, dependable and solutions-focused

• Comfortable using systems, maintaining records and following structured workflows

• Proficient in Microsoft Excel, digital platforms and CRM software.

Why Join MLE:

• High-growth, industry-led medicolegal business

• Market-leading digital platform (MyMLE)

• A collaborative role with exposure across clients, specialists and internal teams

• A genuine opportunity to improve service delivery and client experience with room for growth and career pathways to Relationship Manager and or Business Development