EOI – Director Portfolio Policy – Digital, Data & Customer

Temporary Assignment Opportunity | up to 3 Months | Commencing ASAP

 The Department of Customer Service is seeking expressions of interest from experienced policy leaders for a temporary assignment as Director, Portfolio Policy – Digital, Data & Customer.

 In this role you will drive complex reform initiatives and provide  policy leadership for NSW  in relation to digital transformation, data policy, and customer-centred service delivery.,

 Key priorities include:

• Supporting development of the NSW Government's digital and data policy agenda.
  
• Leading complex policy and regulatory reform initiatives.
  
• Review and recommend updates to legislative and regulatory settings, to make our laws fit for purpose in a modern and fast-moving digital economy.
  
• Providing strategic advice on emerging policy issues to senior leaders.
  
• Building strong partnerships across government and key stakeholders to deliver policy outcomes.
  
  

To be successful, you will demonstrate:

• Experience leading a team to deliver significant policy reform in a complex environment.
  
• Strong stakeholder engagement, influencing and communication skills.
• Sound judgement, strategic thinking and a commitment to public value.

 How to apply

Submit a current resume, with the first page comprising a brief statement/cover letter, outlining your interest in the opportunity and demonstrating your suitability for the role.

Applications close: Thursday 17 September 2026 at 11:59pm

Contact: Caitlin Birrell, Senior Advisor Executive Talent at caitlin.birrell@customerservice.nsw.gov.au

Click Here to access the Role Description .     

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.      

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process