Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

The Clarence Hotel Sydney. Located in the heart of the CBD, is Sydney's newest boutique property. Become part of a growing team delivering exceptional service.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

What you will be doing:

• Clean all assigned guestrooms to standard
• Take initiative to add a personalized experience for the guest
• Take ownership of guests' privacy and belongings, while ensuring exceptional service
• Maintain cleanliness and orderliness of hallways, public areas, and back-of-house spaces
• Report any maintenance issues or safety hazards to the appropriate department
• Restock guest room amenities, linens, and supplies as needed
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Adhere to all safety and sanitation protocols
• Assist with laundry duties as required
• Respond promptly to guest requests and special requirements

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Physical stamina to perform tasks such as bending, lifting, and standing for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work various shifts, including weekends and holidays
• Strong communication skills in English; proficiency in additional languages is a plus
• Ability to work independently and as part of a team
• Knowledge of cleaning products, equipment, and safety procedures
• Customer service orientation with a positive attitude
• Discretion and respect for guest privacy
• Basic computer skills for using property management systems
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Willingness to learn and adapt to new cleaning technologies and procedures

Additional Information

• Respect guest privacy and handle belongings with care, following "Do Not Disturb" protocols and ensuring the room remains secure at all times.

• Maintain the cleanliness of public and back-of-house areas, including corridors, stairwells, service rooms, and staff areas.

• Identify and report any maintenance or safety issues (e.g. faulty fixtures, hazards, damaged furniture) to the appropriate team to ensure a prompt response.

• Replenish guest amenities and room supplies such as towels, toiletries, tea/coffee, and stationery according to room type and brand standards.

• Work collaboratively with the front office, maintenance, and laundry departments to ensure guest rooms are ready on time and that any special requests are met.

• Follow strict health, safety, and hygiene protocols, including PPE use, chemical handling, and infection control procedures.