Account Manager

Join Our Team at Kepple

Kepple is a Melbourne based tech startup that was listed as the 13th fastest growing business in Australia in the 2024 Australian Financial Review Fast Starters list.

Kepple designs, builds, and operates innovative mobile and web applications in the education sector and we are on the lookout for more team members to continue to accelerate the growth of Spark Relief Teachers!

Spark Relief Teachers is a platform that employs casual staff and connects them to schools and early childcare centres via our mobile app. As our network continues to grow, we are looking for energetic and relationship focused people to join our team.

About the Role

This role will sit within our Operations team and is ideal for someone who loves building relationships, solving problems quickly and working in a fast paced environment. You will be assigned a region where you will manage the customer accounts within that area, your primary role will be to support the existing accounts and drive growth in your region.

Growth in your region will come in the form of increasing the usage of existing accounts as well as acquiring new accounts. This role is ideal for someone who is driven to make an impact and thrives off a bit of organised chaos.

You will be based in our Richmond office and you will regularly spend time visiting schools and representing Spark at sector events.

About You

There is no specific type of person that is best suited to this role, everyone in our business is encouraged to have a go at managing their accounts and growth in their own style. Our team is here to support you and help guide you at any time that you need. So whether you are just starting out in your career or you have been working for some time now, this role could be the perfect fit for you and we encourage you to apply!

What You Will Do

Operations & Coordination

• Manage your customer's experience and usage in your assigned area

• Work collaboratively with the team to oversee the daily bookings and tasks

Partnerships & Growth

• Onboard new accounts and support them as they begin using the platform

• Drive engagement and retention of existing accounts in your region

• Conduct weekly visits to existing and prospective customers to strengthen relationships and support usage

• Promote and coordinate longer term / block bookings

Relationship & Issue Management

• Manage inbound enquiries, emails and phone calls from accounts in your region

• Support accounts and Spark employees through any booking or platform performance issues

• Attend education sector events and conferences in your region alongside senior leadership

We would love to hear from you if you are:

• Excited to join a tech startup and be a driver for growth

• A confident communicator and natural relationship builder

• Highly organised, proactive, and able to work independently

• Comfortable working in a fast moving startup environment

• Someone who enjoys being on the phone and visiting customers

Why Join Us?

At Kepple, you will enjoy:

• Professional development and opportunities for growth

• We offer hybrid working arrangements

• A collaborative and supportive team culture

• A bright, modern office with a rooftop terrace in Richmond

• Easy access to public transport

• Regular team events and celebrations

• No weekend work or late nights

Working Arrangements

• Monday to Friday

• Hybrid work is on offer

• Richmond based with some travel to customers in your assigned region 

• Standard 38 hour week, a typical day will start at 6:30am