Service Coordinator

About us

New Gen Roofing Pty Ltd is a professional roofing company providing services to builders and clients for domestic roof tile & metal roofing installation. We are dedicated to providing a high quality of service to our clients. Our company is involved in a number of diverse projects that cover sectors of the roofing industry, with its office located in Pakenham.

A full-time opportunity awaits a highly motivated person to become an integral team member in our expanding business.

We are looking for someone who is not only skilled but also a team player. You will need to be highly organised and have fantastic attention to detail particularly with data entry. We value the culture that we have created and so it is important that you will fit in with the existing team. You will need to have great customer service skills and be very personable.

If you have a positive attitude, an eye for detail and a willingness to learn you could be the perfect fit!

About the role

We are seeking a motivated and detail-oriented Service Coordinator to join our team at New Gen Roofing Pty Ltd in Pakenham, VIC. This full-time position will provide administrative support to our growing roofing company, with a focus on maintaining efficient office operations and exceptional customer service.

This is an on-site position situated in our Pakenham office.

What you'll be doing

In this role, you will be a central point of contact delivering professional, timely, and seamless support to both internal divisions and external customers. You will manage bookings, process material orders, align schedules, and maintain efficient communication across all stakeholders to uphold exceptional service standards.

This role will suit someone who has worked in the construction sector and is able to communicate efficiently and effectively with builders, contractors and site supervisors.

Our office also includes a roofing supplies warehouse and at times will also include serving customers & assisting with their purchases.

What we're looking for

• 2 years of experience in administration & customer service

• Construction sector experience highly regarded

• A motivated and team-oriented attitude

• A customer service focus – you naturally know how to provide a first-class experience

• A background in data entry and scheduling highly regarded

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office suite (Word, Excel, Outlook)

• Demonstrated proficiency in Microsoft Excel with basic functions

• Strong organisational and time management abilities

• High attention to detail

• Enthusiasm and a willingness to jump right in to the role

• Australian work authorisation is required for this position

What we offer

• Annual Salary: Reflective of your skills and experience

• Inclusive Environment: Be part of a supportive, welcoming team where your ideas are valued

• Direct involvement: Work closely with the company Directors & existing team members

• Christmas closure each year: Work/life balance & flexibility offered

• Immediate Start: Hit the ground running and make an impact from day one!