Junior Operation Support Graduate

 Job description:  Junior Operation Support Graduate

Technical Skills:

• Basic understanding of IT operations, systems, and infrastructure, including Linux & Windows Servers, Networks, Databases, and Storage.

• Appreciation of IP networking technology

• Appreciation of IT security

• Appreciation of Monitoring and Observability tools (Splunk, Zabbix).

• Strong problem-solving and troubleshooting skills.

• Familiarity with incident management and ticketing systems (e.g., Jira, BMC Remedy).

• Good knowledge of Microsoft Windows, Office 365, and basic networking concepts.

• Ability to monitor systems and identify operational issues.

• Strong communication and customer service skills to support end users.

• Attention to detail and ability to follow standard operating procedures.

• Basic understanding of ITIL principles and service management practices.

• Recent graduate with a degree in Computer Science or a related field

Personal Skills:

• Strong self-starter, not requiring micro-management

• Strong inter-personal skills

• Resilient and flexible in working with different personalities

• Good self management skills, able to prioritize tasks and not hesitating in reaching out for g uidance when blocked

• Eagerness to learn and adapt to new challenges

• Ability to work collaboratively in a team environment and escalate issues appropriately.

• Willingness to learn new technologies quickly and adapt to changing business needs.

• Willingness to work flexible hours and be on call.