Office Manager, Workplace Experience

About OpenTable: 

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections.  This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind. 

This is a 8-month fixed-term maternity leave cover, with a potential extension to 12 months.

The role is part time with 60% capacity (3 days per week) required to be in our Melbourne office (Monday, Tuesday and Thursday).

About the role: 

• Collaborate and participate across the global Workplace network
• Oversee regional virtual communities and provide light assistance to our co-locations as needed
• Manage ongoing office operations, creating a clean, organised, and functional environment for all OpenTable employees and visitors
• Manage vendors related to the office, including existing contracts and developing new relationships
• Manage onsite food and beverage catering including snacks and lunches
• Oversight and ordering of office supplies, shipping and mail distribution
• Plan, coordinate, execute all aspects of office-initiated events including decorations, setup, and breakdown. Partner with IT for AV needs.
• Maintain office calendar and Wiki pages
• Identify opportunities to enhance office environment, operational standards, and processes
• Partner with Office Lead and Social Committee to manage office budget related to events, supplies, and catering
• Partner with Office Lead to build and present monthly house meetings
• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)
• Partner with cross-functional teams, including Leadership, IT/AV, P&C, Legal, Finance, and Security
• Assist local office leadership with ad hoc administrative tasks
• Act as Floor Warden for local Life Safety drills and events
• Respond to emergencies and urgent issues promptly and appropriately
• Coordinate with IT and P&C for new hire equipment setup and collection
• Partner with Real Estate on facilities and office footprint operations
• Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)
• Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)
• Office moves and refurbishments
• Perform other responsibilities as directed by the Workplace Manager

Please apply if:

• 2-3+ years of experience in workplace experience or workplace operations
• Ability to lift 20kg
• Able to maintain professionalism and discretion
• Strong organizational skills with great attention to detail
• Strong communication skills (verbal, written, and listening)
• Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on
• Strong time management, set priorities and meet timelines
• Hospitality mindset
• Collaborative teammate, Flexible, positive, upbeat attitude
• Proactive - Quick on your feet and an excellent multi-tasker
• Forward thinker, anticipating the needs of others
• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities
• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps

Benefits:

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
• Annual Health and Wellness Reimbursement.
• 1 floating day off per year to celebrate your birthday or another occasion of your choice!
• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).
• Paid volunteer time.
• Catering 2x a week
• Learning and Development opportunities.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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