Senior Infrastructure Support Engineer

• You have hands-on experience in using CI/CD tools such as Jenkins, CircleCI or Gitlab for executing deployments.
• You have knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure.
• You have working experience in using observability tools for logging, monitoring, tracing and alerting, e.g.: Datadog/PrometheusGrafana, ELK/EFK/Splunk.
• You have experience in supporting at least one public cloud, e.g.: AWS, Azure or GCP.
• You have hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks. e.g.: Docker, Kubernetes, Openshift, etc.
• You understand system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts.
• You have experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc.
• You have experience supporting backend storage solutions such as SQL and NoSQL databases, e.g.: Postgres and MongoDB, and caching solutions such as Redis and Memcached.
• You have experience in networking configuration and security, and are familiar with common networking setup and security practices, e.g.: loading, balancing, proxies, transport layer security (TLS) and certificate management, and an understanding of standard network protocols and configurations.
• You have a good understanding of fundamental concepts of APIs such as request, response, headers, authentication, JSON payloads, etc.

• You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.
• You have people skills with an emphasis on close collaboration with multiple, cross-functional teams from the client side or Thoughtworks.
• You have the ability to work under pressure and with composure during production incidents.
• You have strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions.
• You have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries.
• You are willing to be part of a rotation- and need-based 24x7 available team.

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Thoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.

Our goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We're committed to making Thoughtworkers an employer of choice, and we offer a wide variety of benefits to support the teams' advancement, their health and wellbeing. If you're ready to find your home at Thoughtworks, click to apply now (even if you don't feel like you tick all the boxes).