Customer Care Coordinator, ANZ

Office location: Smithfield, NSW

Join a team where customer experience comes first! We’re looking for a proactive, customer focused individual to be the voice of our brand and help us deliver exceptional service across every touchpoint. If you thrive in a dynamic environment and enjoy making meaningful connections with customers, we want to hear from you.

What You Will Doing In This Role….

• Deliver an outstanding customer experience across all channels (phone, email, chat).

• Proactively communicate with customers about their orders and inquiries.

• Collaborate closely with sales to support business growth through value-added services.

• Spot opportunities to upsell, cross-sell, and enhance customer relationships.

• Handle customer complaints professionally and work to resolve issues quickly.

• Keep customer records updated in SAP and ensure data accuracy.

• Contribute to process improvements that enhance service delivery.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• 2+ years in a customer service or call centre environment.

• Excellent communication skills—both written and verbal.

• Friendly, motivated, and customer-obsessed mindset.

• Strong problem-solving and time management skills.

• Ability to work independently and prioritize effectively.

• Comfortable with Microsoft Office; SAP or CRM experience is a plus.

• Experience with inbound/outbound call centre operations is a plus
  

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March 2026 reported revenue of £2,881 million.

For more information, please visit https://www.rsgroup.com/.