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About the role
Note: This is a 1-day-per-week engagement - a fixed day can be agreed upon.
We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.
B2B Contract!
What you'll doProvide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripheralsInstall, configure, and maintain workstations, applications, and OS updatesManage user accounts and access using Active Directory / Azure AD and Microsoft 365Support onboarding/offboarding processes including device provisioning and decommissioningLog and track all incidents and service requests in the ITSM ticketing system (ServiceNow)Collaborate with L3 teams and vendors on complex technical issues
What we're looking for2+ years of experience in an IT support or helpdesk role (L1/L2)Solid understanding of Windows 10/11 and/or macOS environmentsHands-on experience with Active Directory, Group Policy, and Microsoft 365Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)Experience working with ITSM tools and following ITIL processesStrong troubleshooting skills and attention to detail
If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.
Join us in delivering high-quality IT support!
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