Retail Store Manager

Sydney, NSW, Full Time, Retail
Vacancy Listing Dates 14/08/2026 to 11/09/2026
Please Quote Reference Number 18111

• Retail Store Manager required
• Full time opportunity | Annual salary: $80,000 - $84,000
• Join Sal's Authentic New York Pizza in Sydney

THE ROLE

Sal's Authentic New York Pizza York Street is looking for an experienced, hands-on Store Manager to run the day-to-day operations of our restaurant. You'll take full ownership of the store from the pizzas coming out of the oven to the numbers on the P&L while leading a team that lives and breathes Sal's standards of quality and service.

WHAT YOU'LL DO :

• Manage the daily operations of the fast-food restaurant and ensure efficient front-of-house and back-of-house service
• Determine product mix, stock levels and customer service standards
• Manage food, beverage, packaging and ingredient inventory in accordance with established par levels
• Formulate and implement purchasing and pricing policies within franchise guidelines
• Place supplier orders and coordinate stock availability, delivery and quality
• Implement local marketing, promotions and sales initiatives to increase store revenue and repeat business
• Manage online ordering platforms and third-party delivery partners, including order flow, menu availability, pricing, promotions, customer issues and delivery performance
• Oversee in-store, takeaway, online and delivery orders to ensure accuracy, timely preparation and consistent service standards
• Monitor sales, operating costs, labour costs, wastage and store profitability
• Prepare budgets, forecasts and performance reports and monitor results against store KPIs
• Maintain accurate records of stock levels, cash handling, financial transactions and POS activity
• Recruit, train, roster, supervise and coach front-of-house and back-of-house employees
• Resolve customer enquiries, feedback and complaints professionally
• Ensure compliance with food safety, allergen management, workplace health and safety and company procedures
• Maintain the organisation's standards for food quality, presentation, portion control and customer service

WHAT WE'RE LOOKING FOR :

• Diploma in Hospitality Management or a closely related qualification
• Minimum one year of relevant experience in a fast-food restaurant, quick-service restaurant, hospitality or retail management environment
• Demonstrated experience managing store operations, staff, stock, budgets and customer service
• Experience managing online orders and third-party delivery platforms
• Strong understanding of food safety, workplace health and safety and operational compliance
• Experience with staff recruitment, training, rostering and performance supervision
• Ability to manage store KPIs, labour costs, inventory, purchasing and financial records
• Strong leadership, communication and problem-solving skills
• Ability to work a rotating roster, including evenings, weekends and public holidays
• Previous pizza restaurant, franchise or quick-service restaurant experience will be highly regarded

ABOUT YOU

You are a practical and commercially focused manager who can lead from the front in a fast-paced fast-food environment. You understand the importance of strong team culture, consistent food quality, effective stock and cost control and exceptional customer service.

WHAT SAL'S OFFERS:

• Structured training and professional development
• Supportive franchise systems and operating procedures
• Career development opportunities within a growing Australian restaurant network
• A positive and values-driven workplace culture

Apply now through our online application form.