Business Analyst

• Location: Braybrook
• Employment Type: Full-Time, Ongoing
• Salary: Admin Grade 4 (commensurate with experience) + Superannuation + Salary Packaging

About the role:

The Digital Health Business Analyst supports the design and delivery of patient‑centred digital solutions by analysing workflows, capturing requirements, and ensuring alignment with Western Health's digital strategy. The role bridges clinical, operational, and technical teams, producing clear documentation, leading workflow mapping, supporting testing and change activities, and driving continuous improvement. The successful applicant will be proactive, detail‑focused, and experienced in complex healthcare environments.

Key responsibilities:

• Lead end‑to‑end business analysis activities, including workflow review and design, requirements elicitation, documentation, gap analysis, and continuous improvement of BA standards.
• Support project delivery by maintaining solution design artefacts, coordinating with vendors, facilitating testing and defect resolution, managing change requests, and ensuring compliance with Western Health policies.
• Build strong stakeholder relationships, facilitate workshops, ensure clear communication, and translate engagement strategies into actionable change, training, and communication deliverables.
• Drive change management and adoption activities, including readiness assessments, training delivery, go‑live support, and post‑implementation clinical adoption.
• Contribute to Digital Health's strategic aims by proactively identifying improvements, supporting benefits realisation, and managing risks and issues throughout the project lifecycle.

About you:

• Tertiary qualification in IT, Health Informatics or related field, with at least 24 months' experience in business analysis, process mapping and testing.
• Strong analytical, critical‑thinking and troubleshooting skills, with the ability to interpret clinical implications and propose multiple solution pathways.
• Proven ability to influence and manage change, navigate conflicting stakeholder needs, and facilitate consensus across diverse groups.
• Excellent written and verbal communication skills, with strong interpersonal capability and the ability to present technical concepts clearly to all audiences.
• Demonstrated experience in workflow mapping (e.g., Visio), testing processes, defect triage, and managing competing priorities under pressure.

Click here for the Position Description.

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne's western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women's health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia's most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women's and Children's), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women's prison located in Ravenhall.

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients' lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you're passionate about Digital Health initiatives, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 7 September 2026.

Enquiries: For further information about this role, contact Lance Jean-Louis via ***************@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.