Banking Consultant

Company description:

ANZ Banking Group Limited

Job description:

About Us (Suncorp Bank)

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Personal Banker, you are to provide outstanding levels of sales and service to our customers within our customer channel at Suncorp Bank.

In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer's best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank.

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Role Type: Permanent
Role Location: 24-26 Wingewarra Street, Dubbo NSW 2830
Work Hours: 25 Hours (Part-time)

Monday - 09:00 AM - 02:00 PM = 5 Hours

Tuesday - 09:00 AM - 02:00 PM = 5 Hours

Wednesday - 09:00 AM - 02:00 PM = 5 Hours

Thrusday - 09:00 AM - 02:00 PM = 5 Hours

Friday - 09:00 AM - 02:00 PM = 5 Hours

What will your day look like?

As a Personal Banker, you will:

• Drive your development with support from your leader through maintaining an active development plan in Suncorp's Success program to build performance and learning opportunities.
• Work collaboratively within the team and the wider Suncorp functions to achieve our strategies.
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
• Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
• Act in the best interests of customers by executing our connect conversation framework.
• Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite.
• Have quality connect conversations, by supporting and protecting our customers with their best interests at heart.
• Contribute to growth in the bank, across both lending and deposit portfolios.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Demonstrated experience in a retail customer sales & service environment.
• Comfortable with digital customer service platforms to assist customers in real-time.
• Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
• Understanding of digital verification and ID validation systems used in customer onboarding.
• Proficiency in digital payment technologies, such as mobile wallets and online payments
• Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122733 .

Job Posting End Date

09/09/2026, 11.59pm, (Melbourne Australia)