Senior Manager, Facilities Management

Company description:

About Us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.   

You can find out more about our Ministers, leadership and entities here: Department of Government Services.  

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

Job description:

About the Role 

The Senior Manager, Facilities Management leads the delivery of facilities management services across Victorian Government office accommodation. The role works closely with departments, agencies and key stakeholders to ensure services are customer-focused, consistent, efficient and aligned with government priorities. The position also oversees the outsourced FM provider and contractual arrangements, ensuring strong governance, compliance, service quality and continuous improvement.

Key Accountabilities

• Lead facilities management services across DGS office accommodation, ensuring efficient, effective and value-for-money outcomes aligned with Victorian Government priorities and policies.

• Oversee outsourced service providers and vendors, ensuring strong governance, contract performance, compliance and delivery against agreed KPIs.

• Build strong stakeholder relationships with service providers, departments, agencies and key stakeholders to deliver high-quality, customer-focused services.

• Lead the FM team and drive continuous improvement, including workforce planning, staff development, operational improvements and effective management of changing business needs.

• Provide strategic oversight, reporting and advice on FM performance, financials, assets, compliance, risk and complex issues to support informed decision-making and organisational objectives.

About You  

To be successful in this role, you will need to possess the following attributes:

• Extensive facilities management leadership experience, with a proven ability to lead high-performing teams and deliver complex strategic and operational property outcomes.

• Strong technical expertise in facilities management, including planned and reactive maintenance, asset management, building safety, statutory compliance and regulatory requirements.

• Proven experience managing contractors, vendors and service providers, driving performance, resolving service issues and managing competing priorities.

• Strong strategic and analytical capability, with the ability to manage complex issues and risks, analyse information, provide sound advice and support effective decision-making.

• Exceptional communication and stakeholder management skills, with the ability to build relationships, influence diverse stakeholders and engage confidently with senior executives.

This role is Ongoing and is only open to applicants with relevant rights to work in Australia. 

For more information, please see the Position Description.

How to apply  

Apply before the advertised closing date 11:59pm on 10 September 2026. All applications should include:   

·       a resume; and   

·       a cover letter which addresses the key selection criteria (within three pages). 

Other relevant information 

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.