About
Are you ready to join the team at Australia’s newest Kenworth and DAF truck dealership? Welcome to Melbourne North Truck Centre, the latest addition to the extremely successful Hallam and Bayswater Truck Centres. As a full-service Kenworth and DAF Truck dealership, we offer new truck sales, parts, and mechanical servicing, proudly serving the North of Melbourne, including Ballarat territories. Currently operating from our interim location on Hume Highway in Somerton, we are eagerly anticipating the completion of our state-of-the-art dealership in 2028 in Mickleham, which is set to revolutionise the truck sales and service customer experience in Melbourne.
The role
This is a rare and rewarding opportunity for a motivated Service Workshop Manager/Supervisor to lead, support and manage the daily operations within our busy Service Workshop.
This role plays a key part in driving the performance and efficiency of the workshop team while ensuring high-quality service outcomes, safety standards, and customer satisfaction. The successful candidate will demonstrate strong leadership, a focus on continuous improvement, and a commitment to maintaining manufacturer standards and company policies.
Key Responsibilities
Oversee and coordinate daily workshop operations, ensuring productivity, efficiency, and quality standards are met
Support and lead workshop staff, ensuring they have the tools, training, and direction needed to perform at their best
Ensure all work is completed to manufacturer specifications and within agreed timeframes
Oversee apprentice and technician training, development, and performance reviews
Promote and enforce safe work practices and compliance with company policies and procedures
Monitor and manage workshop performance, productivity, and workflow
Deliver outstanding customer service, ensuring all customer concerns are addressed promptly and effectively
Collaborate closely with the Service Manager to achieve key performance objectives and continuous improvement initiatives
Maintain accurate and detailed service records and reporting
Skills and Experience
Proven experience in a workshop leadership or supervisory role within the automotive or heavy vehicle industry
Strong technical knowledge of service and repair processes
Excellent communication and interpersonal skills with the ability to build effective relationships across all levels
A hands-on leader with a commitment to safety, teamwork, and service excellence
Strong organisational and problem-solving skills, with the ability to manage multiple priorities
Sound computer literacy and familiarity with service management systems
Relevant trade qualification (Diesel Mechanic or similar) essential
Amazing Employee Benefits!
In return for your dedication and commitment you will receive excellent employee benefits:
A generous remuneration package including company vehicle
Fully maintained company vehicle, laptop, and phone
Generous parental leave and study leave policies
Paid volunteering leave when participating in approved volunteering opportunities
Free on-site barista coffee
Opportunities to support community partnerships with our Group CMV Foundation
Become a part of the longstanding and highly successful CMV Group
Enjoy annual company dinners and picnics
Improve your wellbeing with CMV care including access to discounted fitness programs
Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
